Area Services Manager in London

Management responsibility for the delivery of industrial and general cleaning services and associated tasks, as well as being an integral member of the senior FM team covering for key positions as required from time to time. Manage resources to ensure compliance with HR Policies and Procedures, including but not limited to recruitment, staff performance, management of staff absence, staff training and development and appraisals. Ensure staff training requirements are identified and appropriate courses and/or in-house training is proposed/scheduled. Co-ordinate all 3rd party suppliers, relating to services within this remit – in accordance with EFS Accounts processes and procedures. Ensure all additional works is planned and recorded – billing has been agreed with stakeholders and relevant documentation completed in accordance with EFS processes and procedures. Ensure data is collated and monthly KPI/SLA reports produced for presentation to the client and the Soft Services Manager. Carry out and facilitate regular client meetings to review and report on cleaning and associated services and be responsible for producing minutes and notes for audit purposes. Participate in audit programmes and inspections, taking ownerships for actions and follow ups. Undertake planned and ad hoc cleaning audit checks across the portfolio. Develop cleaning innovation ideas in conjunction with the on site Soft Services manager to enhance the working environment and drive down associated cleaning costs. (Service DeliveryBe responsible for developing and maintaining the procedures and systems necessary for providing a comprehensive service delivery for Cleaning and associated Services on our sites. Ensure Cleaning and associated Services are delivered in accordance with our clients Specification and within the agreed budget. Manage and monitor appointed subcontractors for delivery of Cleaning and associated Services, including the development of service specifications, SLAs and KPIS. Participate in regular contract review meetings with service providers and ensure reviews are documented and that any service delivery issues are resolved. Carry out and facilitate regular staff meetings with all direct reports to ensure open and two-way feedback on service delivery, budgets, resources, health and safety, etc. Responsible for ensuring the servicing and maintenance of all cleaning machinery and equipment is recorded and managed. Instigate and control site walk rounds identifying cleaning enhancements and general site management. Financial Ensure timely and accurate quotations are identified and submitted following a client request for extra works· Labour resources are managed within budget, out of scope works identified in accordance with EFS process and procedures. Ensure compliance with all Statutory Regulations and EFS Instructions· Ensure all work areas are maintained to a high standard of housekeeping and that appropriate checks are undertaken and recorded for audit. Qualifications and Experience: Previous management experience in industrial and general cleaning and proven capabilities in managing teams. Computer literate. Proven previous experience in conducting risk and COSHH assessments. Valid full driving licence. Monthly management reporting. Key Performance Indicators People Management – the ability to establish a clear sense of purpose and direction and win the commitment of others to implementing actions necessary to achieve contract targets. Budgets and Planning – the ability to develop, communicate and implement clear budgets and resource plans for the short and medium term achievement of business goals. Change Management – the ability to identify and implement operational changes to improve the quality and profitability within the area of responsibility. Performance Standards – the ability to establish, implement and monitor high standards of excellence in the areas of quality, safety, financial and operational performance within the area of responsibility. About The Company: OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of 2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment. Why Work for OCS?Digital Learning: The OCS Academy offers digital courses and resources to help you build skills and grow your career. Retail Perks With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources. Professional Growth: 600+ live learners across UK&I — Empowering colleagues with further development and qualifications! Flexible Pay: Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)How to Apply: If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age. Vacancy ID63779All LocationsEast London, North East London, North LondonAll Locations is a required fieldAdvertising SalaryCompetitive Business UnitCritical EnvironmentsHours Per Week40Working Days Per Week (e.g. Monday - Friday)Not SpecifiedWorking DaysMonday, Tuesday, Wednesday, Thursday, FridayWorking Days is a required fieldIs a Driving License Required? Driving licence required