Facilities Manager in Isleworth

Role Overview

Responsible for overseeing the day-to-day facilities operations across the campus of a major media company and one of the UK’s largest broadcasters, ensuring the workplace remains safe, functional and compliant with agreed SLA/KPI standards.

What you'll do:

• Carry out regular building and facilities inspections, identifying issues and ensuring actions are resolved.
• Coordinate planned and reactive maintenance activity across the campus.
• Work closely with customers, contractors and supply chain partners to minimise disruption to employees and stakeholders.
• Maintain strong day-to-day relationships with the customer, providing updates and attending relevant meetings.
• Provide reports and feedback to the customer and OCS management team as required.
• Monitor service performance against agreed KPIs and SLAs, taking action where standards fall short.
• Support site audits, compliance requirements, safe working practices and operational procedures.
• Represent OCS in stakeholder meetings and ensure agreed actions are followed through.
• Coordinate workplace services, contractors and supply chain partners across the campus.
• Maintain awareness of upcoming planned maintenance schedules and communicate any potential impact.
• Complete relevant reporting and facilities administration.
• Build positive relationships with customers, colleagues, contractors and other service providers.
• Promote a positive One Team culture across OCS, the customer and wider service partners.
• Support team development through coaching, mentoring, training and succession planning.
• Continually review processes and ways of working to improve operational standards and service delivery.

Professional Requirements

• Previous experience in high-quality facilities management environments, ideally across multiple locations.
• Experience within media or broadcast environments would be advantageous.
• Strong understanding of building operations, compliance and safe working practices.
• Proven experience leading operations within business-critical environments.
• Good knowledge of relevant legislation, statutory requirements and mandatory standards.
• Strong organisational, leadership and people management skills.
• Ability to maintain high standards across safety, quality, customer service and operational performance.
• Confident using Microsoft Office, including producing reports, spreadsheets and presentations.

Personal Requirements

• A confident and credible leader who can motivate and get the best from others.
• Strong customer focus with the ability to understand and respond to client needs.
• Energetic, positive and comfortable working in a fast-paced environment.
• Able to make effective decisions and perform well under pressure.
• Strong written and verbal communication skills at all levels.
• Resilient and solutions-focused, with the determination to deliver against objectives.
• A supportive leadership style with experience coaching and mentoring team members.