Credit Control Manager in Ipswich

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

About The Role:

We are currently recruiting for a Credit Control Manager to lead our passionate and driven team based at our Ipswich office, on a hybrid basis.

Responsibilities:

• Oversee the Credit Control team, motivating and managing the teams and taking responsibility for their overall output.
• Work closely with other department managers to ensure we are working in the most efficient way.
• Ensure individual and team KPIs are achieved within the team.
• Manage and develop the Credit Control team, including coaching and supporting the existing team and facilitating comprehensive inductions for new members of the team.
• Build and maintain relationships with major stakeholders.
• Work alongside the finance team leaders in each key business area to ensure that the function is providing the best available data to support the business operations.
• Implement and continually improve internal controls, harmonising processes to best practice.
• Create compliance frameworks and drive best practices within the systems environment.
• Ensure correct training is provided to staff within the Credit Control function and other departments across the business.
• Produce valuable management information capable of driving strategic decision making.
• Deliver all reports, schedules, and information to relevant stakeholders within tight deadlines.
• Identify, manage, and resolve potential problem accounts and raise to the manager if needed.
• Drive system upgrades and development for the credit control team, ensuring workflows are correctly followed.

In order to be successful within this role, you will have:

Required:

• Demonstrable experience managing a successful credit control function.
• Strong leadership experience, including coaching and team development.
• Strategic skills and ability to drive continual improvement across the full function.
• Proven experience designing and maintaining internal control frameworks.
• Effective communication across a range of stakeholders to ensure outputs from the function are maximised.
• A results driven and positive approach, with a particular interest in inspiring and driving teams to achieve success within a fast paced and dynamic business.
• An eagerness to continuously improve learning and development within your team, yourself and the wider business, to drive knowledge, understanding and strong business partnering within Credit Control.
• High level of Microsoft Excel competency.

Desirable:

• Experience using Microsoft Dynamics 365 and OCR technology.

Why join OCS?

• OCS are ranked 36th on Glassdoor’s Best Companies to Work For in 2025, reflecting our dedication to building a supportive workplace where our colleagues feel valued and motivated.
• Our Catering team offers breakfast and lunch services at our Ipswich head office, along with free coffee, hot chocolates and a replenishable fruit basket.
• We believe in investing in our colleague’s futures. The OCS Academy provides a range of courses and resources that will allow you to grow your personal skills and advance your career.
• With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.

How to Apply:

If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available. We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.