At a Glance
- Tasks: Collaborate with teams to maximise cash collection and improve order-to-cash processes.
- Company: Join OCS UK & Ireland, a leading facilities management company with a strong commitment to values.
- Benefits: Enjoy flexible pay, digital learning resources, and exclusive retail perks.
- Other info: Be part of an award-winning employer focused on professional growth and inclusivity.
- Why this job: Make a real impact by driving accountability and improving customer experiences.
- Qualifications: Experience in Credit Control and strong stakeholder management skills required.
The predicted salary is between 30000 - 40000 £ per year.
- Credit Control Business Partner - 3 month Fixed Term Contract
- As a
Credit Control Business Partner , you will work collaboratively with Commercial, Operations and Finance teams to maximise cash collection, reduce overdue debt and improve the overall order-to-cash process.
You will act as the key link between Credit Control and operational stakeholders, building strong relationships across the business to resolve customer queries quickly, identify recurring issues and implement sustainable solutions that improve cash flow and customer experience.
Your focus will be on partnering with business leaders to drive accountability, challenge performance and ensure credit control is recognised as a value-adding business function rather than simply a collections team.
Key Responsibilities
- Act as the primary Credit Control Business Partner for allocated business units, developing strong relationships with Commercial, Operational and Finance stakeholders.
- Work collaboratively with Operational and Commercial teams to resolve customer invoice disputes and billing queries, ensuring issues are addressed quickly to minimise payment delays.
- Identify the root causes of recurring disputes, implementing preventative actions and process improvements to reduce future occurrences.
- Challenge stakeholders where delays are impacting cash collection, ensuring clear ownership and accountability for query resolution.
- Attend regular debt review meetings with operational leaders, commercial managers and finance teams, agreeing actions and monitoring progress.
- Support the achievement of cash collection targets, DSO objectives and working capital improvements across the business.
- Collaborate with Sales, Contracts, Billing and Operations to ensure customer accounts are maintained accurately and invoices are raised correctly first time.
- Monitor and report on query volumes, resolution times and debt performance, identifying risks and opportunities for improvement.
- Promote a "right first time" culture by improving billing accuracy, reducing avoidable disputes and driving continuous process improvement.
- Build strong relationships with customers where appropriate, supporting the resolution of complex commercial issues.
- Ensure compliance with company credit policies, financial controls and audit requirements.
- Support wider Finance initiatives and projects, providing credit control expertise and operational insight.
- Critical Performance Measures
- Achievement of cash collection and DSO targets.
- Reduction in aged debt across allocated business areas.
- Reduction in invoice queries and dispute ageing.
- Improved first-time invoice accuracy through root cause analysis.
- Timely resolution of customer disputes within agreed SLAs.
- Strong stakeholder engagement and positive feedback from Commercial and Operational teams.
- Continuous improvement initiatives delivering measurable business benefit.
- Adherence to internal KPIs, SLAs and company policies.
- Professional Qualifications
- CICM qualification desirable but not essential.
- AAT qualification or equivalent financial experience desirable.
- Continuous professional development within Credit Management or Finance.
Experience
Essential
- Significant experience in Credit Control/Accounts Receivable
- Experience partnering with Operational, Commercial and Finance stakeholders.
- Proven ability to influence senior managers and challenge constructively where required.
- Demonstrable experience of resolving complex invoice disputes and driving root cause analysis.
- Excellent communication and stakeholder management skills.
- Advanced Microsoft Excel skills, including Pivot Tables, XLOOKUPs and reporting.
- Experience using ERP/accounting systems, preferably Microsoft Dynamics.
Desirable
- Experience within Facilities Management or business services.
- Knowledge of order-to-cash processes and continuous improvement methodologies.
- Experience attending cross-functional meetings and driving business change.
- Experience communicating with senior stakeholders within a company, ability to communicate Financial issues and advice to Non-Finance heads.
- Able to demonstrate tangible examples of value add to central business functions.
- Excel knowledge including lookups and pivot tables.
- Previous knowledge of working with an ERP/accounting system preferably Microsoft dynamics.
About The Company
OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn.
We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.
Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve.
Our commitment to doing business the right way is rooted in our TRUE values -
Trust, Respect, Unity, and Empowerment.
Why Work for OCS?
Award-Winning Employer : Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.
Digital Learning : The OCS Academy offers digital courses and resources to help you build skills and grow your career.
Retail Perks
With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.
Professional Growth : 600+ live learners across UK&I — Empowering colleagues with further development and qualifications!
Flexible Pay : Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)
How to Apply
If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest!
You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.
We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals.
We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
Credit Control Business Partner FTC in Ipswich employer: OCS Group
OCS Group is an excellent employer, offering a dynamic work environment that prioritises employee growth and development within the healthcare sector. With a strong focus on compliance and performance improvement, employees benefit from comprehensive training initiatives and a supportive culture that values teamwork and innovation. Located in South London, this role provides unique opportunities to make a meaningful impact on community health and safety while enjoying a collaborative workplace atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Credit Control Business Partner FTC in Ipswich
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We think you need these skills to ace Credit Control Business Partner FTC in Ipswich
Some tips for your application 🫡
Show Off Your Academic Achievements:In banking and financial services, your academic record can really make you stand out. List relevant grades, certifications, or coursework on your CV, especially if you've taken finance-related modules. This is particularly important for a temporary role where qualifications can help you shine even brighter!
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Tailor Your Cover Letter Purposefully:When writing your cover letter, focus on why you’re interested in a temporary position at OCS Group. Let them know how you can quickly adapt to the team's needs and how eager you are to learn the ropes of the banking sector during this short stint. Your motivation and enthusiasm could really set you apart!
Be Prepared with References:For temporary roles, references can play a crucial role in your application. Make sure you’ve got a couple of references lined up who can vouch for your skills and work ethic. This helps to give OCS Group confidence in your short-term commitment to the role.
How to prepare for a job interview at OCS Group
✨Brush Up on Financial Regulations
Since this is a role in banking and financial services, be ready to discuss key regulations like MiFID, Basel III, or GDPR. These are hot topics, and your awareness of how they impact daily operations can give you a significant edge during your interview with OCS Group.
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Prepare for interview questions that assess your analytical abilities. You might need to tackle hypothetical scenarios involving risk assessment or financial forecasting. Bringing examples of relevant projects or coursework can emphasise your practical understanding of these concepts.
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✨Demonstrate a Willingness to Learn
In a temporary position, leaning into your eagerness to learn can really set you apart. Be prepared to share how you’re staying updated on industry trends or any additional training you've pursued. Employers appreciate candidates who are proactive about their development—even for short-term roles.
