Control Room Supervisor in Ipswich

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

About The Role:

As a Control Room Supervisor, you will play a key role in managing daily operations within the control room and ensuring the smooth running of all services. You will lead a team of control room operators, provide guidance and training, and ensure all procedures are followed to a high standard. Flexibility is essential, as you may occasionally need to support during evenings or weekends.

Key Responsibilities:

• Supervise control room operations, ensuring efficiency and adherence to company standards.
• Manage and support a team of operators, providing ongoing training and development.
• Respond to alarms, incidents, and emergencies, coordinating with relevant personnel to ensure swift resolution.
• Create and manage staff rotas, addressing last-minute changes due to sickness or operational requirements.
• Handle client queries and complaints professionally and efficiently.
• Monitor reports for accuracy and compliance, addressing any discrepancies as needed.
• Collaborate with management to implement improvements and meet business needs.

What We’re Looking For:

• Previous experience in a control room or security operations role (supervisory experience preferred).
• Excellent leadership and communication skills.
• Strong organizational abilities and attention to detail.
• The ability to remain calm under pressure and make sound decisions.
• Flexibility to work evenings, weekends, or holidays when required.
• Proficiency in using control room software and systems (training provided if necessary).

What We Offer:

• Competitive pay rate of £15.75 per hour.
• A supportive and collaborative working environment.
• Opportunities for professional development and career progression.
• The chance to play a vital role in a growing company.

Successful candidates will also be required to undergo screening and vetting (BS7858).

How to Apply:

If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.