About The Role: To manage a small team within the HR Advisory Function, ensuring that the business is provided legal, commercial employee relations advice, guidance and risks are managed and mitigated where necessary. To own a caseload of high risk, complex ER cases to conclusion, mitigating and highlighting risks where possibleTo act as the Strategic Partner's point of contact for escalation for ER matters and resolutionsKey Responsibilities: FunctionalAct as escalation point for high-risk employee relations cases in the business areas in the area of responsibility, including discrimination, collective grievances, collective redundancy, ill health and medical capability, ensuring the team are clear on the next steps and why. To manage team performance, attendance, conduct and delegate workloadTo act on feedback of the service and generate action plans for improvement in partnership with the Continuous Improvement Manager and ER ManagerTo attend weekly/bi-weekly quarterly meetings on ER Cases and ER risk where necessary in support of own caseload and the teamsTo have ownership of the Safe call reports in the business areas supporting- ensuring the team drive these to conclusion efficiently. To keep the letter documentation up to date on Teams, SharePoint etc, to ensure the correct documents are available and used at all times. Act in good faith and promote the long-term success of each company within the UK & Ireland group for the benefit of all members and wider stakeholders. Adhere to and promote the UK & Ireland group's policies on equality & diversity, information security, health and safety and data protection in the performance of their duties and the management of the MyER Function in the People Team reporting into them. Support and promote the UK & Ireland group's sustainability plans and policies, including the Carbon Management Plan, and carry out duties in a resource effective way, recognizing the shared responsibility of minimizing negative environmental impacts wherever possible. Applicants must have the right to work in the UKNecessaryMinimum L5 CIPDDemonstrable experience working within Employee Relations in a fast paced, low margin businessProven experience managing or team leading a small team, with a blend of remote and office based workersExperience of working within a shared service HR deliveryExperience of service improvementDesirableL7 CIPD or Associate CIPD or working towardsPower BI knowledge and experience- how to operate, analyse, and drill down on PowerBI MIExperience of writing and delivering training within HRCore ExpectationsShow flexibility in working arrangements to ensure that a high level of service is delivered. Have a flexible and positive attitude towards work. Be keen to continuously improve own learning and development. About The Company: OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of 2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Why Work for OCS?Digital Learning: The OCS Academy offers digital courses and resources to help you build skills and grow your career. Retail Perks With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources. Professional Growth: 600+ live learners across UK&I — Empowering colleagues with further development and qualifications! Flexible Pay: Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)How to Apply: If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age. Monday - Friday)Not SpecifiedWorking DaysMonday, Tuesday, Wednesday, Thursday, FridayWorking Days is a required fieldIs a Driving License Required? Driving licence required
Locations
HR Service Partner in Ipswich, Suffolk employer: OCS Group
OCS UK & Ireland is an award-winning employer that prioritises the growth and wellbeing of its employees, offering extensive training and development opportunities through the OCS Academy. Located in Hammersmith, our team enjoys a supportive work culture that values trust, respect, unity, and empowerment, alongside benefits such as flexible pay options and access to exclusive retail discounts. Join us to be part of a diverse workforce dedicated to making a positive impact in facilities management.
