At a Glance
- Tasks: Assist passengers with restricted mobility at the airport and ensure their safety.
- Company: Join OCS UK & Ireland, a leading facilities management company with a strong commitment to values.
- Benefits: Enjoy flexible pay, digital learning, and exclusive retail perks.
- Other info: Be part of an award-winning employer that values diversity and professional growth.
- Why this job: Make a real difference in people's travel experiences while growing your career.
- Qualifications: Must have the right to work in the UK and good communication skills.
The predicted salary is between 12 - 14 £ per hour.
Working Pattern: 4 variable shifts per week over 7 days - 4-6 hours per day. Hours can range from 5am starts to 11pm finishes.
As part of your role, your key responsibilities are, but not limited to:
- Meet and greet arriving/departing/transferring Passengers with Restricted Mobility (PRM).
- Communicate effectively with the passengers and staff.
- Assist Passengers with Restricted Mobility (PRM) at drop off/pick up points, airline check-in, airport security and pre-boarding aircraft.
- In a safe manner, assist in the transfer of passengers from aircraft to airport terminal using various equipment.
- Comply with all Health & Safety regulations.
- Use company equipment responsibly ensuring all equipment is maintained.
The ideal candidate should meet the following criteria:
- Must have the Right to Work in the UK.
- Ability to communicate with people and colleagues at all levels.
- Ability to lift passengers in accordance with manual handling guidelines.
You will be required to pass pre-employment screening, including 5 years of employment referencing.
We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
Passenger Assistant in Inverness employer: OCS Group
OCS UK & Ireland is an award-winning employer that prioritises the well-being and professional growth of its employees. With a strong commitment to its TRUE values of Trust, Respect, Unity, and Empowerment, OCS offers flexible pay options, access to digital learning through the OCS Academy, and exclusive retail perks, making it an excellent place for those seeking meaningful employment in a supportive and inclusive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Passenger Assistant in Inverness
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like OCS Group and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at OCS Group and let us see your personality shine through!
We think you need these skills to ace Passenger Assistant in Inverness
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and OCS Group.
Get Familiar with Our Brand:Before applying, take some time to learn about OCS Group and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at OCS Group
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress OCS Group.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which OCS Group will surely appreciate.
