Shift Pattern
Monday to Sunday - 06:00am and 06:00am
Shift Pattern 4 on 4 off
Working Hours per Week are 42 hours
The main purpose of the role will be support the day to day running of UK Border Zone Assistants (UKBA)
team, ensuring that all roles are being carried out effectively, any issues dealt with or highlighted to
management and monitor the standards of current process. UKBA staff assist and guide all arriving
passengers to present themselves to the UK Border as quickly and efficiently as possible.
Key responsibilities:
- As a working Team Leader you will act as a support network for the Host team.
- Over-see the day-to-day operation, cover breaks and support during busy peak periods.
- Challenge poor performance and highlight issues or concerns to the Duty Manager.
- Build relationships with Border Force and meet daily on arrival with the duty HO (Higher Officer) to
discuss routine issues and understand any difficult patches expected. - Provide effective feedback to staff on performance, praise when a job is well done, be constructive if
you feel something could have been done different or better. - Be flexible with shifts for the needs of the business.
- Be confident and lead by example in all areas of the role.
- Plan breaks and communicate these to the team.
- Monitor H&S standards and ensure the Host sheets are regularly spot checked for accuracy.
- Support with training and development of new team members.
- Monitor staff time keeping
- Monitor H&S standards
The ideal candidate should meet the following criteria:
- You must have Right to Work in the UK.
- A background in cleaning would be advantageous.
- Attention to detail and thoroughness in completing tasks.
- Good verbal and written communication skills
- To be of a pleasant nature and approachable
- To multitask and remain calm during busy periods
- Airport experience an advantage but not essential
- Basic IT skills
About The Company:
Shift Pattern
About The Company:
OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.
Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.
Why Work for OCS?
✅Award-Winning Employer: Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.
🚀Digital Learning: The OCS Academy offers digital courses and resources to help you build skills and grow your career.
🙂 Retail Perks With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.
📝Professional Growth: 600+ live learners across UK&I — Empowering colleagues with further development and qualifications!
💰Flexible Pay: Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)
How to Apply:
We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
