Head Of Operations (Aircraft Presentation) in Hounslow

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

About The Role:

Days of Working: Monday to Friday 8 hours per day - Operational flexibility is required to meet airline schedules, service demands, and business requirements.

The role holder will be responsible for the effective delivery, control, and continuous improvement of the cabin cleaning service, contributing directly to service excellence, contractual compliance, and added value for the client and business stakeholders.

Key responsibilities include:

• To support continuous improvement initiatives as an integral part of service delivery, enhancing operational performance and value for the client, the business, and the Account Director.
• To have full responsibility for staffing levels and cost control, working closely with the Account Director to ensure delivery remains within agreed budgets and allocated resources.
• To ensure that all cleaning products, equipment, and consumables required to meet contractual standards are available at all times, correctly ordered, delivered, maintained, and safely stored in accordance with legislation and manufacturer guidance.
• To liaise with the Quality Auditor to ensure that all services consistently meet and exceed agreed quality standards, regulatory requirements, and aviation compliance expectations.
• To ensure work schedules and shift patterns are accurately planned, appropriately resourced, and aligned to flight schedules and service demands.
• To proactively manage staff attendance, including absence and holiday planning, implementing clear and consistent procedures to minimise disruption and ensure service continuity.
• To implement and maintain all agreed service standards, ensuring cleaning activities are delivered in full compliance with the contract specification, aviation regulations, and client policies. This includes both planned and reactive tasks, ensuring KPI targets and output specifications are consistently met or exceeded.
• To develop and deliver strategies aimed at reducing labour turnover, including structured inductions, performance reviews, appraisal feedback, coaching, and engagement with Learning and Development to support skills and career progression.
• To maintain effective communication with all staff through regular briefings, team talks, and toolbox talks, ensuring clear information flow, strong engagement, and consistently high morale.
• To direct, support, and manage all operational personnel, ensuring individuals are fully trained, competent in their duties, and fully aware of the performance standards expected within an aviation environment.
• To ensure that all employees and subcontractors operate in full compliance with current legislation, aviation security regulations, health and safety requirements, and client policies, with clear understanding of their individual responsibilities.

Experience and Qualifications:

• A recognised management qualification in leadership or an equivalent proven management track record (e.g. ILM Level 5 or equivalent).
• A Health & Safety qualification such as NEBOSH or IOSH (desirable).
• Formal training or assessor qualifications (desirable).
• Demonstrable experience delivering soft services in a public-facing, customer-focused environment, ideally within aviation and aircraft presentation.
• Proven experience managing and leading teams ranging from small operational units to large, multi-shift workforces of up to approximately 200 employees.

How to Apply:

If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.