At a Glance
- Tasks: Ensure safety and security in courts while providing exceptional customer service.
- Company: Join OCS, a leading facilities management company with a commitment to growth.
- Benefits: Flexible hours, competitive pay, overtime rates, and funded professional development opportunities.
- Other info: No night shifts, generous weekend pay, and a diverse, inclusive workplace.
- Why this job: Make a real impact in the community while developing your career in a supportive environment.
- Qualifications: SIA Licence, strong communication skills, and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.
About The Role:
Days of Working: Monday to Friday, 1 in 4 Saturdays. You will be working 40 hours per week, typically Monday - Friday, covering a handful of courts within a dedicated area around the home-base of this advertised location. Additional Info: Must be flexible with Adhoc working available. Must be able to cover Aylesbury & Amersham.
Are you passionate about providing exceptional customer service while ensuring safety and security? Join OCS as a Cluster Security Officer in the Courts and Tribunal System and be part of a team that values your dedication and professional growth. At OCS, we are committed to being an ‘Employer of Choice’ by investing in our colleagues’ development through funded programs and opportunities to gain qualifications.
Ready to take on this important role and ensure the safety and security of the courts and tribunal system? Apply now and join OCS, where your growth and success are valued!
This role covers a small cluster of courts within a defined area. You will need to be able to get to the different locations in your cluster, as you will be covering varying sites depending on demand, sickness and holiday cover. There is no weekend or night work, but we can often offer overtime on a Saturday, Sunday, and Bank holidays. The weekends will be paid at a generous rate of 1.5x for Saturdays and 2x for Sundays, alongside a rate of 1.5x for weekday overtime outside of normal court operating times.
As part of your role, your key responsibilities will include, but are not limited to:
- Provide exceptional customer service, welcoming and guiding court users.
- Monitoring premises and visitors via CCTV and x-ray machines, together with other security checks such as using hand-held metal detectors on court users and bag searches on arrival.
- Patrolling and securing access to buildings and satellite buildings, keeping in contact with the control room with the use of hand-held radios.
- Responding to panic alarm buttons in Judges' rooms, courts and offices.
- Responding to any security issues within the complex and recording and reporting details of those incidents.
The ideal candidate should meet the following criteria:
- Must have Right to Work in the UK.
- An enhanced DBS and BS7858 security clearance will be completed for the successful candidate.
- SIA Licence.
- Strong people and customer service skills.
- Good diligence and high standard of work.
- Effective communication skills.
How to Apply:
If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.
We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
Cluster Relief Court & Tribunal Security Officer in High Wycombe employer: OCS Group
Contact Detail:
OCS Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cluster Relief Court & Tribunal Security Officer in High Wycombe
✨Tip Number 1
Network like a pro! Reach out to people in the security and facilities management sectors. Attend local events or join online forums where you can connect with industry professionals. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and security. Think about your past experiences and how they relate to the role of a Cluster Security Officer. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Show your passion for safety and customer service during interviews. Share specific examples of how you've gone above and beyond in previous roles. This will help us see that you’re not just looking for any job, but that you genuinely care about making a difference.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you can sign up for job alerts to stay updated on new opportunities that match your skills and interests.
We think you need these skills to ace Cluster Relief Court & Tribunal Security Officer in High Wycombe
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Cluster Relief Court & Tribunal Security Officer role. Highlight your customer service skills and any relevant security experience to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for providing exceptional customer service and how you align with our TRUE values. Keep it concise but impactful, showing us why you're the perfect fit.
Showcase Your Flexibility: Since this role requires flexibility in working hours and locations, make sure to mention your availability and willingness to cover different sites. We love candidates who are adaptable and ready to jump in when needed!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way to ensure your application gets into the right hands quickly, so don’t hesitate!
How to prepare for a job interview at OCS Group
✨Know Your Role
Before the interview, make sure you thoroughly understand the responsibilities of a Cluster Relief Court & Tribunal Security Officer. Familiarise yourself with the key tasks like monitoring premises, providing customer service, and responding to security issues. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since this role heavily involves interacting with court users, be prepared to discuss your previous customer service experiences. Think of specific examples where you went above and beyond to assist someone or resolved a difficult situation. This will highlight your strong people skills, which are crucial for this position.
✨Demonstrate Flexibility and Diligence
The job requires flexibility in working hours and locations. Be ready to talk about your availability and willingness to cover different sites as needed. Also, emphasise your attention to detail and high standards of work, as these qualities are essential for ensuring safety and security.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about the company culture, training opportunities, or how success is measured in this role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.