Operations Manager in Harlow

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

About The Role:

Position Summary: The Operations Manager oversees the day-to-day operations, maintenance, and safety of a company’s facilities. This role ensures that all physical assets are maintained to high standards, enabling efficient business operations and a safe working environment. The Operations Manager develops and implements policies, manages teams, coordinates with vendors, and ensures compliance with regulations.

Key Responsibilities:

• Facility Maintenance & Operations
• Oversee the operation, maintenance, and repair of all building systems, including HVAC, electrical, plumbing, and mechanical systems on 2 x Community Campus.
• Develop and implement preventive maintenance programs to minimize downtime and extend asset life.
• Coordinate inspections and ensure timely repairs for facility-related issues.
• Team Leadership & Vendor Management
• Lead, train, and supervise the facilities team, including technicians, custodians, and office staff.
• Source and manage relationships with third-party vendors and contractors for maintenance, cleaning, and security services.
• Ensure vendor contracts are executed within budget and meet performance standards.
• Budget & Resource Management
• Develop, manage, and track the facilities budget, including maintenance expenses, utilities, and capital projects.
• Identify cost-saving opportunities and recommend improvements to operations and efficiency.
• Safety & Compliance
• Ensure facilities comply with all local and government regulations, including health, safety, fire, and environmental standards.
• Implement workplace safety policies, coordinate emergency preparedness, and oversee facility security measures.
• Conduct regular risk assessments and resolve safety hazards promptly.
• A knowledge of Health & Safety requirements.
• Project Management
• Oversee facility-related projects, including renovations, space planning, and upgrades.
• Develop timelines, manage project budgets, and ensure completion within scope and deadlines.
• Utilities & Sustainability
• Monitor and optimize energy and water usage to reduce utility costs.
• Develop strategies for sustainability initiatives, including waste management, recycling, and energy efficiency projects.

Qualifications & Skills:

• Education: A degree in Facilities Management, Business Administration, Engineering, or a related field preferred.
• Experience: Proven experience in facilities management, operations, or maintenance, including supervisory experience. Excellent record keeping. A knowledge of Health & Safety requirements.
• Technical Skills: Proficiency in facilities management software, understanding of HVAC, plumbing, and electrical systems. Understanding of asset management principles and maintenance techniques.
• Leadership Skills: Strong team management and communication skills to lead and motivate staff. A pro-active attitude.
• Problem-Solving: Excellent organizational and troubleshooting abilities to handle facility emergencies and operational challenges.
• Certifications: A Technical/Professional qualification is desired.

Key Competencies:

• Strong attention to detail and ability to manage multiple priorities.
• Proactive and results-driven approach to operations and maintenance.
• Ability to analyse data and implement process improvements.
• Strong interpersonal and negotiation skills when dealing with vendors and stakeholders.
• A commitment to continuing professional development.

Working Conditions:

• 8am – 5pm (40 hours) 35 days annual leave, will involve travel between sites, managing multiple locations.
• Ability to work outside regular hours to respond to emergencies.
• Physically able to inspect facilities, including climbing ladders and lifting moderate loads.
• To maintain a driving licence to always remain mobile. Full/Clean UK driving Licence Required.

How to Apply:

If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.