At a Glance
- Tasks: Lead project delivery and governance in a dynamic service desk environment.
- Company: Join OCS UK & Ireland, a top facilities management company with a diverse workforce.
- Benefits: Enjoy professional development, career progression, and a supportive work culture.
- Other info: Be part of a company that values Trust, Respect, Unity, and Empowerment.
- Why this job: Make a real impact by managing projects that enhance customer experiences.
- Qualifications: Experience in project management and strong communication skills are essential.
The predicted salary is between 40000 - 50000 € per year.
Working Days: Monday to Friday - 08:00 - 16:30
Key Responsibilities:
- Lead and support on project delivery across service desk operations.
- Define scope, objectives, timelines, and deliverables in line with business priorities.
- Develop detailed project plans, RAID logs (Risks, Assumptions, Issues, Dependencies), and reporting frameworks.
- Ensure projects meet agreed time, cost, and quality targets.
Stakeholder Management
- Engage with senior stakeholders (Operations Directors, Team Leaders, IT, HR, external customers).
- Act as the main point of contact for project updates and escalations.
- Translate business requirements into actionable project plans.
- Manage expectations and ensure alignment across departments.
Risk & Issue Management
- Proactively identify risks and develop mitigation plans.
- Manage and escalate issues appropriately.
- Ensure compliance with governance frameworks.
Essential Hiring Criteria:
- Proven experience in project management.
- Experience within a call centre or customer operations environment.
- Strong stakeholder management and communication skills.
- Experience delivering operational change or transformation initiatives.
- Knowledge of project methodologies (Agile, Waterfall, PRINCE2, or similar).
- Strong analytical and problem-solving abilities.
Desirable:
- Experience with contact centre technologies (e.g., CRM, dialler systems, WFM tools).
- Understanding of customer journey mapping and CX optimisation.
About The Role:
OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.
How to Apply:
If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available. We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
Project Delivery Manager in Glasgow employer: OCS Group
OCS UK & Ireland is an exceptional employer that prioritises professional development and career progression, making it an ideal workplace for a Project Delivery Manager. With a strong commitment to its TRUE values of Trust, Respect, Unity, and Empowerment, the company fosters an inclusive and collaborative work culture, ensuring that employees feel valued and supported. Located in a dynamic environment, OCS offers unique opportunities to engage with senior stakeholders and lead impactful projects that enhance service delivery across various sectors.
StudySmarter Expert Advice🤫
We think this is how you could land Project Delivery Manager in Glasgow
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its projects. Understand their mission and values, especially around Trust, Respect, Unity, and Empowerment. This will help you align your answers with what they care about.
✨Tip Number 3
Practice your STAR technique (Situation, Task, Action, Result) for answering competency questions. This method helps you structure your responses and showcase your project management skills effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, you can sign up for job alerts to stay updated on new opportunities that match your skills.
We think you need these skills to ace Project Delivery Manager in Glasgow
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in project management, especially in call centre or customer operations. We want to see how your skills align with our needs!
Showcase Your Stakeholder Skills:Since stakeholder management is key for this role, share examples of how you've engaged with senior stakeholders in the past. We love seeing clear communication and relationship-building in action!
Be Clear on Methodologies:Mention your familiarity with project methodologies like Agile or PRINCE2. We appreciate candidates who can demonstrate their knowledge and how they've applied these methods in real projects.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and keep you updated on your progress. Plus, you can sign up for job alerts while you're at it!
How to prepare for a job interview at OCS Group
✨Know Your Projects Inside Out
Before the interview, make sure you’re familiar with your past project experiences. Be ready to discuss specific projects where you defined scope, objectives, and timelines. Highlight how you managed risks and issues, as this will show your understanding of project delivery.
✨Engage with Stakeholders
Prepare to talk about your experience in stakeholder management. Think of examples where you acted as the main point of contact and how you translated business requirements into actionable plans. This will demonstrate your communication skills and ability to align expectations across departments.
✨Showcase Your Methodology Knowledge
Brush up on different project methodologies like Agile, Waterfall, or PRINCE2. Be prepared to explain how you’ve applied these methodologies in your previous roles, especially in a call centre or customer operations environment. This will highlight your adaptability and expertise.
✨Demonstrate Problem-Solving Skills
Think of specific challenges you faced in past projects and how you overcame them. Discuss your analytical approach to identifying risks and developing mitigation plans. This will showcase your proactive mindset and ability to ensure compliance with governance frameworks.
