At a Glance
- Tasks: Create a welcoming environment and provide exceptional service to visitors and tenants.
- Company: Join OCS, a leading facilities management company with a vibrant team culture.
- Benefits: Enjoy flexible pay, digital learning, and exclusive retail perks.
- Other info: Great opportunities for professional growth and career progression await you.
- Why this job: Be the friendly face of our building and make a real impact on guest experiences.
- Qualifications: Customer service experience and a positive, energetic attitude are key.
The predicted salary is between 30000 - 40000 £ per year.
Shift Pattern: Monday to Friday
Are you a ‘people’ person who can find common ground in any conversation you have? Do you take great satisfaction in making someone’s day, no matter how small? Do you gain energy from others? Can you excel at solving problems in a creative way? If you answered yes to these questions, then you are exactly who we are looking for. Being part of an exciting, energised and dynamic team that excels within Guest Experiences and fully brings to life what amika represents.
amika Guest Services believes in hiring premium people to deliver an exceptional service within our expanding and growing Property portfolio.
About amika: Our amika philosophy champions a unique approach to workplace services, emphasising proactive engagement and the creation of memorable moments. This ethos is central to our commitment to delivering excellence in all day-to-day interactions, from the moment our clients step into the building to the point they leave.
The Role: FoH Host
The Front of House Host plays a vital part in supporting the onsite Management team by providing a passionate and energetic ‘gold standard’ service, ensuring a professional and welcoming first impression for all our visitors and tenants.
Key Responsibilities include managing the front-of-house operations, which encompass handling post, couriers, contractors and visitors, along with overseeing access and signing in procedures. Being committed to fostering a friendly and engaging environment, you will also have the chance to enhance the tenants' experience, which includes managing your building's social media presence, creating dynamic monthly site-specific newsletters and actively participating in event planning and placemaking activities. Our Hosts embody a ‘can-do, solution first’ approach, so collaboration and teamwork is highly important.
- Create a welcoming Lobby: Take pride in setting up and maintaining the reception space to ensure it feels warm and inviting for Clients and Tenants.
- Greet and assist Visitors: Welcome visitors with a smile and help them feel at home—be the friendly face of the building!
- Represent the Client with care: Show professionalism and knowledge while representing the Client, making everyone feel valued.
- Team up with Building Management: Collaborate with Building Management to ensure contractors are doing their best work and lend a helping hand with any extra tasks.
- Address issues with care: Report any concerns and follow through to resolve them smoothly and efficiently.
- Stay proactive in problem-solving: Approach challenges with a positive attitude, always looking for creative solutions.
- Plan exciting Events & Activations: Get creative by organising fun activities like pop-up markets, food stalls, and charity drives.
- Share the buzz on social media: Keep everyone updated by posting all the latest site events, news, and activities on your building social media channel.
- Meet our goals together: Let’s achieve our KPIs and SLAs whilst sharing feedback and ideas for improvements along the way.
- Ensure a Gold Standard Experience: Collaborate with Security and the wider site team to make sure every tenant enjoys an exceptional service.
About You:
- Customer Service Experience: We love to see diverse backgrounds! Whether you come from front-of-house roles or other customer service positions, your ability to make a positive impact and leave a great impression truly excites us.
- Exceptional Customer Care: You shine the brightest when it comes to providing outstanding service to others, especially in a proactive way.
- Positive and Energetic: Your upbeat attitude and motivation inspires those around you.
- Well-Presented: You take pride in your appearance and always look polished and professional.
- Great Communicator: You express yourself clearly and can connect well with others.
- Can-Do Attitude: You approach challenges with enthusiasm and a proactive mindset.
- Collaborative Spirit: You thrive in a team environment and enjoy working together to achieve our collective goals.
- Solution-Oriented: You focus on finding solutions and overcoming challenges with creativity.
- Tech-Savvy: You’re comfortable with technology and enjoy using IT tools.
About The Company:
OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.
Why Work for OCS?
- Award-Winning Employer: Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.
- Digital Learning: The OCS Academy offers digital courses and resources to help you build skills and grow your career.
- Retail Perks: With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.
- Professional Growth: 600+ live learners across UK&I — Empowering colleagues with further development and qualifications!
- Flexible Pay: Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)
How to Apply:
If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.
We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
Front of House Host in Glasgow employer: OCS Group
At OCS UK & Ireland, we pride ourselves on being an award-winning employer that values our people and fosters a dynamic work culture. As a Front of House Host, you will be part of a vibrant team dedicated to delivering exceptional guest experiences while enjoying opportunities for professional growth through our OCS Academy and flexible pay options. Join us in creating memorable moments and making a positive impact in a supportive environment that champions diversity and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Host in Glasgow
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like OCS Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to OCS Group
Don't be shy about reaching out to OCS Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Front of House Host in Glasgow
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about OCS Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at OCS Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
