At a Glance
- Tasks: Be the friendly face of our building, welcoming visitors and managing front-of-house operations.
- Company: Join OCS UK & Ireland, a leading facilities management company with a vibrant culture.
- Benefits: Enjoy career progression, professional development, and a diverse, inclusive workplace.
- Other info: Collaborative environment with opportunities to grow and shine.
- Why this job: Make a positive impact while planning exciting events and enhancing tenant experiences.
- Qualifications: Customer service experience and a proactive, energetic attitude are key.
The predicted salary is between 24000 - 36000 £ per year.
About The Company: OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.
About The Role: Shift Pattern: Monday to Friday. The Front of House Host plays a vital part in supporting the onsite Management team by providing a passionate and energetic 'gold standard' service, ensuring a professional and welcoming first impression for all our visitors and tenants.
Key Responsibilities include managing the front-of-house operations, which encompass handling post, couriers, contractors and visitors, along with overseeing access and signing in procedures. Being committed to fostering a friendly and engaging environment, you will also have the chance to enhance the tenants experience, which includes managing your buildings social media presence, creating dynamic monthly site-specific newsletters and actively participating in event planning and placemaking activities. Our Hosts embody a 'can-do, solution first' approach, so collaboration and teamwork is highly important.
- Create a welcoming Lobby: Take pride in setting up and maintaining the reception space to ensure it feels warm and inviting for Clients and Tenants.
- Greet and assist Visitors: Welcome visitors with a smile and help them feel at home—be the friendly face of the building.
- Represent the Client with care: Show professionalism and knowledge while representing the Client, making everyone feel valued.
- Team up with Building Management: Collaborate with Building Management to ensure contractors are doing their best work and lend a helping hand with any extra tasks.
- Address issues with care: Report any concerns and follow through to resolve them smoothly and efficiently.
- Stay proactive in problem-solving: Approach challenges with a positive attitude, always looking for creative solutions.
- Plan exciting Events & Activations: Get creative by organising fun activities like pop-up markets, food stalls, and charity drives.
- Share the buzz on social media: Keep everyone updated by posting all the latest site events, news, and activities on your building social media channel.
- Meet our goals together: Let's achieve our KPIs and SLAs whilst sharing feedback and ideas for improvements along the way.
- Ensure a Gold Standard Experience: Collaborate with Security and the wider site team to make sure every tenant enjoys an exceptional service.
About You:
- Customer Service Experience: We love to see diverse backgrounds. Whether you come from front-of-house roles or other customer service positions, your ability to make a positive impact and leave a great impression truly excites us.
- Exceptional Customer Care: You shine the brightest when it comes to providing outstanding service to others, especially in a proactive way.
- Positive and Energetic: Your upbeat attitude and motivation inspires those around you.
- Well-Presented: You take pride in your appearance and always look polished and professional.
- Great Communicator: You express yourself clearly and can connect well with others.
- Can-Do Attitude: You approach challenges with enthusiasm and a proactive mindset.
- Collaborative Spirit: You thrive in a team environment and enjoy working together to achieve our collective goals.
- Solution-Oriented: You focus on finding solutions and overcoming challenges with creativity.
- Tech-Savvy: You're comfortable with technology and enjoy using IT tools.
How to Apply: If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest. You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available. We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
Front of House Host employer: OCS Group
OCS UK & Ireland is an exceptional employer that prioritises a vibrant and inclusive work culture, offering Front of House Hosts the opportunity to thrive in a dynamic environment. With a strong commitment to employee growth and development, our team members benefit from ongoing training and career progression while enjoying a supportive atmosphere rooted in our TRUE values of Trust, Respect, Unity, and Empowerment. Located in a bustling area, our hosts play a crucial role in creating memorable experiences for visitors and tenants, making every day at OCS both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Host
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on OCS UK & Ireland. Understanding their TRUE values—Trust, Respect, Unity, and Empowerment—will help you align your answers with what they care about.
✨Tip Number 2
Practice your customer service skills! As a Front of House Host, you'll need to shine in providing exceptional service. Role-play common scenarios with friends or family to boost your confidence and show off that can-do attitude.
✨Tip Number 3
Show off your creativity! Think of fun ideas for events or social media posts that could enhance the tenant experience. Bringing these ideas to the table during your interview will demonstrate your proactive mindset and collaborative spirit.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your enthusiasm for the role and keep you fresh in their minds.
We think you need these skills to ace Front of House Host
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how your unique experiences make you a great fit.
Tailor Your Application:Make sure to customise your application to highlight how your skills align with the key responsibilities of the Front of House Host. Mention specific examples from your past experiences that demonstrate your customer service skills and proactive attitude.
Keep It Professional:While we love a friendly tone, remember to keep your application professional. Use clear language, check for typos, and ensure your formatting is neat. A polished application reflects your attention to detail!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you can easily sign up for job alerts to stay updated on future opportunities!
How to prepare for a job interview at OCS Group
✨Know the Company Inside Out
Before your interview, take some time to research OCS UK & Ireland. Understand their TRUE values—Trust, Respect, Unity, and Empowerment—and think about how you can embody these in your role as a Front of House Host. This will show your genuine interest and help you connect with the interviewers.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've provided exceptional customer service. Think about times when you went above and beyond to make someone feel welcome or resolved an issue creatively. This is key for a role that focuses on creating a 'gold standard' experience.
✨Bring Your Positive Energy
As a Front of House Host, your upbeat attitude is crucial. During the interview, let your personality shine through! Smile, engage with the interviewers, and express your enthusiasm for the role. They want to see that you can bring that positive energy to the workplace.
✨Be Ready to Discuss Teamwork
Collaboration is essential in this role, so be prepared to talk about your experiences working in teams. Share specific examples of how you've contributed to team goals and supported your colleagues. Highlighting your collaborative spirit will resonate well with the interviewers.
