At a Glance
- Tasks: Protect people and property while delivering top-notch customer service in a dynamic retail environment.
- Company: Join OCS UK & Ireland, a leading facilities management company with a strong commitment to values.
- Benefits: Enjoy flexible pay, digital learning opportunities, and exclusive retail perks through our Hapi app.
- Other info: Flexible shifts across multiple locations with excellent career growth opportunities.
- Why this job: Make a real impact by deterring crime and supporting your community in a fast-paced role.
- Qualifications: SIA Licence, strong communication skills, and a proactive attitude are essential.
The predicted salary is between 18900 - 23100 £ per year.
Days of Working: This is for support for holidays and sickness shifts are 12.00 - 22.00. We are looking for professional, adaptable Mobile Retail Security Officers to support multiple supermarket locations. This is a dynamic, fast-paced role where no two days are the same. You’ll play a vital part in protecting people, property, and stock, acting as a highly visible deterrent to retail crime while delivering excellent customer service. As a mobile officer, flexibility is key, as you’ll cover different stores, respond to incidents, and support sites based on operational needs.
As part of your role, your key responsibilities will include, but are not limited to:
- Provide a high-profile security presence to deter theft, anti-social behaviour, and store-related incidents
- Conduct regular patrols across shop floors, entrances, and store perimeters
- Monitor CCTV systems and identify suspicious activity in real time
- Respond quickly and effectively to incidents, alarms, and emergencies
- Carry out searches in line with company policies and legal requirements
- Liaise with store management and local teams to address risks and support loss prevention strategies
- Produce clear, accurate incident reports in a timely manner
- Deliver a professional and approachable customer experience, assisting with queries when required
- De-escalate challenging situations calmly and safely
- Ensure full compliance with health & safety, legal, and client-specific procedures
- Travel between sites as required and support wider security operations
The ideal candidate should meet the following criteria:
- Must have Right to Work in the UK and ability to pass an enhanced DBS and BS7858 security clearance.
- A valid SIA Licence (Door Supervisor (DS) or Security Guarding) and relevant security experience
- Full UK driving licence and use of own vehicle
- Previous experience in retail security or customer-facing roles (preferred)
- Strong observation and decision-making skills
- Confident handling confrontation and conflict situations
- Excellent communication skills (written and verbal)
- A reliable, proactive, and professional attitude
- Flexibility to work across multiple locations and varied shifts
- Willingness to work evenings, weekends, and bank holidays
We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
Retail Area Support Officer in Fort William employer: OCS Group
OCS UK & Ireland is an award-winning employer that prioritises the growth and wellbeing of its employees, offering extensive training and development opportunities through the OCS Academy. Located in Hammersmith, our team enjoys a supportive work culture that values trust, respect, unity, and empowerment, alongside benefits such as flexible pay options and access to exclusive retail discounts. Join us to be part of a diverse workforce dedicated to making a positive impact in facilities management.
