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- Tasks: Provide a friendly front-of-house service while ensuring safety and security.
- Company: Join OCS UK & Ireland, a leading facilities management company with a diverse workforce.
- Benefits: Professional development opportunities and a supportive work environment.
- Other info: Be part of a team that values Trust, Respect, Unity, and Empowerment.
- Why this job: Make a real difference by creating a safe and welcoming space for everyone.
- Qualifications: SIA Licence required; customer service skills and flexibility for varied shifts are essential.
The predicted salary is between 30000 - 40000 £ per year.
OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.
About the Role:
Days of Working - Varied Shift Rota - 3 on 6 off but varied shifts in the 6 off to pick up remaining hours.
We are seeking a professional and customer-focused Concierge Security Officer to join our team. This role combines front-of-house responsibilities with maintaining a safe and welcoming environment for clients, visitors, and staff.
Key Responsibilities:
- Provide a professional and friendly front-of-house service.
- Manage access control for staff, visitors, and contractors.
- Monitor CCTV systems and conduct regular security checks.
- Respond promptly to incidents, alarms, and emergencies.
- Maintain accurate records of daily activities and incidents.
- Assist with general enquiries and deliver excellent customer service.
- Ensure compliance with all security procedures and protocols.
Candidate Requirements:
- Valid SIA Licence (essential).
- Previous experience in a concierge or security role (preferred).
- Excellent communication and interpersonal skills.
- Strong customer service focus and attention to detail.
- Flexibility to work varied 12-hour shifts, including days and nights.
- Professional appearance and demeanour.
- Ability to remain calm and professional in high-pressure situations.
Additional Requirements:
All successful applicants will be required to undergo screening and vetting in line with BS7858 standards.
How to Apply:
If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.
We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
Concierge Security Officer in Exeter employer: OCS Group
Contact Detail:
OCS Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Concierge Security Officer in Exeter
✨Tip Number 1
Network like a pro! Reach out to your connections in the security and facilities management sectors. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and security scenarios. We recommend role-playing with a friend to boost your confidence and refine your responses.
✨Tip Number 3
Showcase your skills! Bring along any relevant certifications, like your SIA Licence, to interviews. It’s a great way to demonstrate your qualifications and commitment to the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you can sign up for job alerts to stay updated on new opportunities that match your skills.
We think you need these skills to ace Concierge Security Officer in Exeter
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can make a big difference, especially for a customer-focused role like Concierge Security Officer.
Tailor Your Application: Make sure to tailor your application to the job description. Highlight your relevant experience in security or concierge roles and how it aligns with our TRUE values of Trust, Respect, Unity, and Empowerment. This shows us you’re genuinely interested!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points for your skills and experiences to make it easy for us to read. Remember, we appreciate attention to detail, so make sure there are no typos or errors!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you can sign up for job alerts to stay updated on future opportunities!
How to prepare for a job interview at OCS Group
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Concierge Security Officer. Familiarise yourself with access control procedures, CCTV monitoring, and emergency response protocols. This will help you answer questions confidently and demonstrate your commitment to the role.
✨Showcase Your Customer Service Skills
Since this role is customer-focused, be prepared to share examples of how you've provided excellent service in previous positions. Think of specific situations where you went above and beyond for a client or handled a difficult situation with professionalism. This will highlight your suitability for the job.
✨Dress the Part
First impressions matter, especially in a front-of-house role. Dress professionally and ensure your appearance reflects the standards expected in a security position. A polished look will convey your seriousness about the role and your respect for the company’s values.
✨Prepare for Scenario Questions
Expect to be asked how you would handle various scenarios, such as dealing with an emergency or managing a difficult visitor. Practice your responses to these types of questions, focusing on your ability to remain calm under pressure and follow security protocols effectively.