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- Tasks: Lead and innovate Assisted Travel services, ensuring compliance and enhancing passenger experience.
- Company: Join OCS UK & Ireland, a top facilities management company with a strong commitment to values.
- Benefits: Flexible working hours, professional development opportunities, and a diverse, inclusive workplace.
- Other info: Be part of a dynamic team focused on safety, dignity, and continuous improvement.
- Why this job: Make a real difference in passenger assistance while driving innovation and efficiency.
- Qualifications: Senior leadership experience in aviation or regulated services, with strong communication skills.
The predicted salary is between 60000 - 80000 £ per year.
OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.
About The Role:
Predominantly Monday to Friday 09:00-17:30 with flexibility needed according to business requirements. This role will be subject to full vetting requirements in line with the CAA and Airport's ID centre.
Role Purpose
The General Manager – Assisted Travel is responsible for setting the strategic direction and future development of Assisted Travel services. The role ensures services are compliant with CAA standards, financially sustainable, and continuously improving to meet future passenger demand.
Key Responsibilities
- Lead the overall Assisted Travel strategy and future service model
- Ensure full CAA and regulatory compliance
- Oversee Assisted Travel performance against SLAs and service standards
- Develop long-term workforce and planning strategies
- Drive operational and financial efficiency
- Lead innovation and improvement initiatives
- Manage senior stakeholder relationships (airport, airlines, regulators)
- Own Assisted Travel governance, risk, and assurance processes
- Champion passenger dignity, safety, and inclusion
Financial & Commercial
- Accountable for Assisted Travel budgets and cost control
- Balance service quality with productivity and efficiency
- Support business planning and future investment cases
People Leadership
- Build a strong, capable leadership team
- Support training, engagement, and retention
- Promote a positive safety and compliance culture
Skills & Experience
- Senior leadership experience in aviation, transport, or regulated services
- Good understanding of Assisted Travel or accessibility services
- Experience working with regulators and complex stakeholders
- Proven strategic and improvement leadership
- Strong communication and decision-making skills
Success Measures
- Consistent CAA compliance
- Strong Assisted Travel performance and passenger satisfaction
- Stable workforce and effective planning
- Delivery of future improvement and innovation
- Introduce and embed the new Assisted Travel On-Time Performance (OTP) measure to support ECAC guidance and airport punctuality objectives
- Use OTP insight to drive efficiency through innovation, including digital task management, demand forecasting, and smarter workforce deployment
On-Time Performance (OTP) and Innovation Focus
The role is accountable for implementing and governing the Assisted Travel OTP measure in line with ECAC principles. This includes using performance data to improve punctuality, reduce handover delays, and deliver efficiencies through innovation without compromising passenger dignity, safety, or regulatory compliance.
How to Apply:
If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.
We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
General Manager of Passenger Assistance in Edinburgh employer: OCS Group
Contact Detail:
OCS Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager of Passenger Assistance in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at OCS UK & Ireland. A friendly chat can open doors and give you insider info about the company culture and what they really value.
✨Tip Number 2
Prepare for the interview by understanding their TRUE values: Trust, Respect, Unity, and Empowerment. Think of examples from your past that showcase these values in action. It’ll show you’re a perfect fit for their team!
✨Tip Number 3
Don’t just wait for job alerts; be proactive! Check our website regularly for new openings and apply as soon as you see something that fits. The early bird catches the worm, right?
✨Tip Number 4
Follow up after your interview with a thank-you note. It’s a simple gesture that shows your appreciation and keeps you fresh in their minds. Plus, it’s a great way to reiterate your enthusiasm for the role!
We think you need these skills to ace General Manager of Passenger Assistance in Edinburgh
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that align with the General Manager role. Highlight your leadership experience in aviation or regulated services, and don’t forget to mention any work with regulators or complex stakeholders.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about Assisted Travel and how your strategic vision can drive our services forward. Be sure to connect your past experiences with our TRUE values.
Showcase Your Achievements: When detailing your experience, focus on specific achievements that demonstrate your ability to lead innovation and improve performance. Numbers speak volumes, so if you’ve improved efficiency or passenger satisfaction, let us know!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at OCS Group
✨Know Your CAA Standards
Make sure you’re well-versed in the Civil Aviation Authority (CAA) standards relevant to Assisted Travel. Familiarise yourself with compliance requirements and be ready to discuss how you would ensure these standards are met in your role.
✨Showcase Your Leadership Skills
Prepare examples of your senior leadership experience, especially in aviation or regulated services. Think about how you've built strong teams and fostered a positive culture, as this will resonate with their focus on people leadership.
✨Demonstrate Strategic Thinking
Be ready to talk about your approach to developing long-term strategies and improving service models. Highlight any past experiences where you’ve successfully driven operational efficiency or innovation, particularly in passenger assistance.
✨Engage with Stakeholder Management
Since managing senior stakeholder relationships is key, prepare to discuss how you’ve navigated complex stakeholder environments. Share specific instances where you’ve effectively communicated and collaborated with regulators, airlines, or airport authorities.