Facilities Contract Coordinator in Crawley

About The Company:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

About The Role:

This role is a home based position however there will be travel requirements across different sites and therefore we require the successful candidate to live in the West Midlands/Nottinghamshire/Leicestershire region. The Contract Coordinator/Facilitator provides essential operational, administrative, and analytical support to the Operational Leadership Team in the delivery of a national cleaning and security contract across client sites. The role ensures strong performance reporting, smooth communication with site teams, efficient processes, and proactive follow-up on outstanding actions. While not responsible for full operational leadership, the postholder is a key enabler of contract success and continuous improvement.

Operational Support

• Support the Operational Leadership Team by coordinating day‑to‑day contract activity across all service lines.
• Follow up with Site Managers to ensure tasks, audits, compliance checks, and corrective actions are completed on time.
• Assist with maintaining operational standards aligned to KPIs and SLAs.
• Support the review and updating of processes and procedures with Service Leads.
• Coordinate site visits, reviews, and operational meetings.
• Provide general contract administration including action logs, documentation control, and risk registers.

Data, Analysis & Reporting

• Collect, validate, and prepare data for monthly KPI reporting and dashboards.
• Prepare structured datasets ready for Power BI visualisation.
• Analyse data to identify trends, risks, and recurring issues.
• Support the Operational Leadership Team with monthly reports and summaries.

Client & Stakeholder Coordination

• Provide supporting contact for client stakeholders across all locations.
• Attend client calls and meetings when required, issuing notes and action points.
• Ensure communication flows effectively between client teams and site management.

People & Site Support (Non-line management)

• Support recruitment administration and onboarding coordination.
• Monitor site staffing levels, identifying gaps or risks.
• Assist payroll checks, timesheet validation, and rota administration.
• Coordinate training schedules and compliance document reminders.

Compliance & Quality Assurance

• Track audits, inspections, H&S documentation and compliance tasks.
• Assist with incident reporting and follow-up actions.
• Maintain compliance logs and ensure accurate document storage.
• Support quality improvement initiatives and raise operational risks.

The successful candidate will have:

• Experience supporting operations within cleaning, security, or FM.
• Strong organisational and coordination skills.
• Good data analysis capability and experience preparing datasets for Power BI.
• Experience supporting multi-site teams and management.
• Confident communication and relationship-building skills.
• Understanding of KPIs, SLAs, and contract performance.
• Professional presentation and customer-focused approach.
• Experience with CAFM/helpdesk systems is preferred not essential.
• Basic financial awareness.
• HR/Payroll support experience is preferred not essential.
• FM, retail property, or soft services background is preferred not essential.

How to Apply:

If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest. You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available. We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.