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- Tasks: Monitor calls and requests, respond to incidents, and produce reports.
- Company: Join OCS UK & Ireland, a top facilities management company with 50,000+ colleagues.
- Benefits: Enjoy flexible hours, a dynamic work environment, and opportunities for growth.
- Why this job: Be part of a mission-driven team that enhances security for prestigious clients.
- Qualifications: No specific experience required; just bring your enthusiasm and willingness to learn.
- Other info: This is a full-time role on a fixed-term contract with variable hours.
The predicted salary is between 24000 - 36000 £ per year.
About The Company: OCS UK & Ireland is a leading facilities management company with a turnover of £1.7bn and 50,000+ colleagues. We deliver innovative, award-winning services to the public and private sectors and our mission is to make people and places the best they can be. This role sits within our Security business division which provides physical security guarding, access control, alarm systems and perimeter property protection, CCTV, mobile surveillance, and ANPR Technology services to a wide range of prestigious clients. About The Role: Full time position, working on a fixed term contract. You will be need to be full flexible as the hours and days are variable As part of your role, your key responsibilities will include, but are not limited to: Monitoring and responding to calls and requests from all Client locations and staff Understand the escalation procedures relating to issues or incidents and know when to escalate or deal locally Report to the Security Operations Centre Supervisor any incident outside of your experience or control and follow all actions and issues as required Receive out-of-hours calls from the client Helpdesk and escalate as required in line with procedures Produce high-quality Reports relating to all Incidents in a timely manner The ideal candidate should meet the following criteria:
Control Room Operator employer: OCS Group
Contact Detail:
OCS Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Control Room Operator
✨Tip Number 1
Familiarize yourself with the specific security protocols and technologies mentioned in the job description, such as CCTV and ANPR Technology. This knowledge will not only help you understand the role better but also demonstrate your commitment and readiness to engage with the tools you'll be using.
✨Tip Number 2
Highlight any previous experience you have in a control room or security environment during your conversations. Discussing real-life scenarios where you've successfully managed incidents or escalated issues can set you apart from other candidates.
✨Tip Number 3
Be prepared to discuss your flexibility regarding working hours. Since the role requires variable hours, showing that you are adaptable and willing to work different shifts can make a positive impression on the hiring team.
✨Tip Number 4
Research OCS UK & Ireland and their approach to facilities management. Understanding their mission and values will allow you to align your responses with what they are looking for in a candidate, showcasing that you are a good fit for their team.
We think you need these skills to ace Control Room Operator
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Control Room Operator position. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in security operations, incident management, or customer service. Use specific examples to demonstrate your ability to handle calls and escalate issues effectively.
Showcase Communication Skills: Since the role involves monitoring calls and responding to requests, highlight your communication skills. Provide examples of how you've successfully communicated in high-pressure situations or resolved conflicts.
Prepare a Professional Cover Letter: Write a tailored cover letter that reflects your understanding of OCS UK & Ireland's mission and values. Explain why you are interested in the Control Room Operator position and how your skills align with their needs.
How to prepare for a job interview at OCS Group
✨Understand the Role
Make sure you have a clear understanding of the Control Room Operator role and its responsibilities. Familiarize yourself with monitoring procedures, escalation protocols, and reporting requirements to demonstrate your readiness for the position.
✨Showcase Communication Skills
As a Control Room Operator, effective communication is key. Be prepared to discuss how you handle calls and requests, and provide examples of how you've successfully communicated in high-pressure situations in the past.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss scenarios where you had to make quick decisions or escalate issues. Highlight your ability to assess situations and take appropriate actions, as this will be crucial in your role.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your interest in the company and the role. Inquire about the team dynamics, training opportunities, or specific challenges the Security business division is currently facing.
