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- Tasks: Monitor security operations and coordinate responses to incidents in a dynamic control room.
- Company: Join OCS UK & Ireland, a leading facilities management company with a strong team culture.
- Benefits: Enjoy flexible 12-hour shifts, professional development, and a diverse, inclusive workplace.
- Why this job: Be the central point of contact for security operations and make a real difference.
- Qualifications: Strong communication skills, multitasking ability, and a valid SIA Licence required.
- Other info: Great opportunities for career progression and working with inspiring colleagues.
The predicted salary is between 36000 - 60000 £ per year.
OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.
Days of Working - 4 on 4 off, rolling roster - 06:00-18:00. We are seeking an organised and detail-oriented Operations Control Room Operator to join our team. This critical role involves monitoring security operations, coordinating responses, and ensuring seamless communication between field teams and clients.
Responsibilities:- Coordinate responses to incidents, emergencies, and alarm activations.
- Maintain clear communication with mobile response teams, site officers, and clients.
- Log incidents, activities, and shift updates accurately in the control room systems.
- Ensure compliance with operational protocols and procedures.
- Provide regular updates to clients regarding site activities and incidents.
- Act as the central point of contact for all security operations during your shift.
- Previous experience in a control room or operations environment (Preferred).
- Strong communication and organisational skills.
- Ability to multitask and remain calm under pressure.
- Proficiency in using computer systems and security software.
- Flexibility to work 12-hour shifts, including days and nights.
- A valid SIA Licence (Essential).
- Knowledge of Glasgow and surrounding areas (Preferred).
If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest. You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available. We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
Control Room Operator employer: OCS Group
Contact Detail:
OCS Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Control Room Operator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at OCS UK & Ireland. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to control room operations. Think about scenarios where you had to coordinate responses or manage incidents, and be ready to share those experiences.
✨Tip Number 3
Show off your tech skills! Familiarise yourself with the security software and systems mentioned in the job description. Being able to demonstrate your proficiency can really set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, signing up for job alerts means you’ll be the first to know about new opportunities that pop up.
We think you need these skills to ace Control Room Operator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in control room or operations environments. We want to see how your skills align with the role, so don’t be shy about showcasing your strengths!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Control Room Operator position. Share specific examples of your communication and organisational skills that match our TRUE values.
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforwardness, so avoid jargon and make sure your key points stand out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you can sign up for job alerts while you’re at it!
How to prepare for a job interview at OCS Group
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Control Room Operator. Familiarise yourself with incident coordination, communication protocols, and logging procedures. This will help you answer questions confidently and demonstrate your genuine interest in the role.
✨Showcase Your Communication Skills
Since this role requires clear communication with various teams, prepare examples from your past experiences where you effectively communicated under pressure. Highlight situations where you coordinated responses or provided updates, as this will show you can handle the demands of the job.
✨Demonstrate Calmness Under Pressure
Be ready to discuss how you manage stress and multitask during busy periods. You might even want to prepare a scenario where you successfully handled an emergency situation. This will illustrate your ability to remain composed and effective when things get hectic.
✨Familiarise Yourself with the Area
Having knowledge of Glasgow and its surroundings can be a big plus. Brush up on local landmarks and potential security concerns in the area. This not only shows your preparedness but also your commitment to the role and the company’s mission.