At a Glance
- Tasks: Monitor CCTV systems and ensure site safety while providing excellent customer service.
- Company: Join OCS UK & Ireland, a leading facilities management company with a diverse workforce.
- Benefits: Opportunities for professional development and career progression in a supportive environment.
- Other info: We celebrate diversity and welcome applicants from all backgrounds.
- Why this job: Be part of a team that champions safety and sustainability at iconic locations like Warwick Castle.
- Qualifications: SIA Door Supervisor and CCTV Licenses required; experience in a controller role preferred.
The predicted salary is between 24000 - 30000 £ per year.
OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.
About The Role:
Shift Pattern: Varied
Main duties and responsibilities:
- To proactively monitor, operate and evaluate Warwick Castle CCTV surveillance systems to ensure the safety and security of the site.
- Assist with the daily management of EDOB software, EIDOS, maintaining accurate records of all relevant occurrences and the actions taken.
- Facilitate radio communication and direction ensuring a professional approach is always maintained.
- Assist in the coordination of evacuation and all other incident management procedures.
- Liaise with emergency services and other relevant stakeholders when necessary.
- Act as an information and access control point through intercom systems and phones; always providing excellent customer service.
- Monitor the site fire detection system, including fire activation control, reporting any faults to service provider.
- To operate the lighting control systems, ensuring energy is not being wasted through regular audits of lighting in use.
- To champion sustainability through active monitoring of the site and usage of equipment.
- To be aware of and ensure compliance with all aspects of policies and relevant legal and regulatory requirements as directed by the Security Supervisor and in accordance with UK Law and Guidance bodies.
- Communicate and liaise effectively both verbally and in writing with all visitors to ensure excellent standards of customer service.
- Undertake any other duties that are necessary within the Security Control room.
- Perform general administration duties as and when required.
Person Specification:
- Full right to work in the UK
- SIA Door Supervisor and CCTV Licenses are essential
- Experience in a controller role
How to Apply:
If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.
We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
Control Room Operative employer: OCS Group
OCS UK & Ireland is an exceptional employer, offering a dynamic work environment at the historic Warwick Castle. With a strong commitment to professional development and a culture rooted in Trust, Respect, Unity, and Empowerment, employees are encouraged to grow their careers while contributing to the safety and security of this iconic site. The company values diversity and inclusivity, ensuring that all colleagues feel welcomed and supported in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Control Room Operative
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand their values, especially TRUE values like Trust and Respect, and think about how you can demonstrate these in your answers.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. This will help you articulate your experience and skills confidently when it counts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, sign up for job alerts so you’re always in the loop about new opportunities that fit your skills.
We think you need these skills to ace Control Room Operative
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Control Room Operative role. Highlight any relevant experience, especially in monitoring systems or customer service, and don’t forget to mention your SIA licenses!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your values align with our TRUE values of Trust, Respect, Unity, and Empowerment.
Showcase Your Communication Skills:Since communication is key in this role, make sure to demonstrate your written communication skills in your application. Keep it clear, concise, and professional – just like you would in the control room!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s super easy, and you’ll be able to keep track of your application status. Plus, you can sign up for job alerts while you’re at it!
How to prepare for a job interview at OCS Group
✨Know Your Tech
Familiarise yourself with the CCTV surveillance systems and EDOB software mentioned in the job description. Being able to discuss your experience with these technologies will show that you're prepared and understand the role's requirements.
✨Demonstrate Customer Service Skills
Since excellent customer service is key, think of examples from your past experiences where you provided outstanding service. Be ready to share how you handled difficult situations or communicated effectively with visitors.
✨Understand Emergency Protocols
Brush up on emergency management procedures and evacuation protocols. You might be asked how you would handle specific scenarios, so having a clear understanding of these processes will help you stand out.
✨Emphasise Teamwork and Communication
The role requires liaising with various stakeholders, including emergency services. Prepare to discuss how you've successfully worked in teams and communicated effectively in previous roles, showcasing your ability to maintain professionalism under pressure.
