At a Glance
- Tasks: Support customer service, manage communication devices, and log passenger movements efficiently.
- Company: Join OCS UK & Ireland, a leading facilities management company with a strong commitment to values.
- Benefits: Enjoy flexible pay, digital learning, retail perks, and professional growth opportunities.
- Other info: Inclusive workplace encouraging diverse applications from all backgrounds.
- Why this job: Be part of an award-winning team that values your development and empowers you to succeed.
- Qualifications: Must have Right to Work in the UK and be proficient in IT systems.
The predicted salary is between 24000 - 30000 £ per year.
As part of your role, your key responsibilities will include, but are not limited to:
- Provide support to the Customer Service Officer by following any operational instructions given.
- Allocate and record all communication devices issued to Agents.
- Ensure all communication devices are fully charged and in good operational order.
- Log all PRM movements and record into the AVTECH system, ensuring each task is time stamped at the time the passenger requests assistance and the IATA category confirmed.
- Allocate tasks to Agents in an efficient manner to ensure compliance with SLA.
- Liaise with Airlines/Handling Agents regarding PRMs and flight updates.
The ideal candidate should meet the following criteria:
- Must have Right to Work in the UK.
- You will be required to pass pre-employment screening, including 5 years of employee reference checking.
- Proficient in computers and IT systems.
- Good communicator, with the ability to communicate effectively and professionally with persons at all levels, including those with disabilities, and from all backgrounds.
- Have a disability confident approach when assisting PRM.
- Ability to work shifts, including weekends and Bank Holidays.
We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
Control Room Assistant (CRA) employer: OCS Group
OCS Group is an excellent employer, offering a dynamic work environment that prioritises employee growth and development within the healthcare sector. With a strong focus on compliance and performance improvement, employees benefit from comprehensive training initiatives and a supportive culture that values teamwork and innovation. Located in South London, this role provides unique opportunities to make a meaningful impact on community health and safety while enjoying a collaborative workplace atmosphere.
