At a Glance
- Tasks: Ensure guest safety and provide top-notch customer service at a vibrant resort.
- Company: Join OCS UK & Ireland, a leading facilities management company with a diverse team.
- Benefits: Enjoy a competitive salary, career progression, and a supportive work environment.
- Other info: Work in a fast-paced, outdoor environment with opportunities for professional development.
- Why this job: Perfect for aspiring police officers or those seeking a dynamic role in security.
- Qualifications: Must have an active SIA license and excellent customer service skills.
The predicted salary is between 24000 - 30000 £ per year.
OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.
About The Role:
Shift Pattern: 4 on, 4 off - varied hours. You will be a part of the team which plays a pivotal role in ensuring guests' safety and enjoyment for millions of guests on site. We promote a proactive and diverse culture delivering great customer service to all our guests whilst ensuring the safety of our guests, staff and assets at the Resort! The day to day you will consist of being part of a response team patrolling the Resort interacting with guests, checking bags and personal searches, back-of-house patrols, incident and crowd management, asset transfers and being a part of an amazing team. The role is great for aspiring Police officers or those looking for a career in law enforcement. The Security team at this Resort also work closely with the local authorities to carry out various operations whilst keeping everyone’s safety at the forefront of our business. This can be a fast-paced and active role which also means working outside on the Island like no other.
Main Responsibilities:
- Provide a high level of customer service to our guests, in line with company values ensuring that our targets are being met. This requires professionalism during every aspect of the role.
- To practice Conflict Management successfully across the Resort, resolving issues whilst ensuring the safety of all guests, staff and protection of all of the Resort's assets.
- Carrying out bag checks, personal searches, patrols and being vigilant at all times. Guest interaction is very important and world-class customer service as per given training.
- Interact with guests and ensure any issues are resolved to the best of your ability.
- Patrol the Resort being vigilant for any threats to the safety of the Resort.
We are looking for:
- Excellent customer service skills to communicate in an effective and positive manner with all customers and colleagues.
- Must have an active and in date SIA license (Door supervisor level) and SIA CCTV License.
- Driving License required.
- High level of motivation both self and in a team.
- Proficient in English language.
- Team Player and ability to work independently.
- Lead and uphold required standards in moments of conflict or violence and deliver good results.
- Interpersonal and relationship building skills within team and networking with other employees at the resort.
- Good interpersonal skills with the ability to talk to all types of guests.
- Problem solving and decision-making techniques.
How to Apply:
If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.
We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
Night Security Officer in Chertsey employer: OCS Group
OCS UK & Ireland is an exceptional employer, offering a dynamic work environment where Night Security Officers play a crucial role in ensuring the safety and enjoyment of millions of guests. With a strong commitment to professional development and a culture rooted in Trust, Respect, Unity, and Empowerment, employees benefit from diverse career progression opportunities while working alongside inspiring colleagues in a unique resort setting. The company values inclusivity and actively promotes a welcoming atmosphere for all, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Night Security Officer in Chertsey
✨Tip Number 1
Get to know the company culture! Before your interview, check out OCS UK & Ireland's values and mission. This will help you align your answers with their TRUE values of Trust, Respect, Unity, and Empowerment.
✨Tip Number 2
Practice your customer service skills! Since this role is all about ensuring guest safety and satisfaction, think of examples from your past experiences where you’ve gone above and beyond for customers.
✨Tip Number 3
Be ready for situational questions! Prepare to discuss how you would handle conflicts or emergencies. Show them you can keep a cool head while ensuring everyone’s safety.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you can sign up for job alerts to stay updated on future opportunities!
We think you need these skills to ace Night Security Officer in Chertsey
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your customer service experience in your application. We want to see how you can communicate effectively and positively with guests, as this is a key part of the Night Security Officer role.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that match the job description. We love seeing candidates who put in the effort!
Be Clear About Your Qualifications:If you have an active SIA license or any relevant qualifications, make sure these are front and centre in your application. We need to know you meet the essential requirements right away!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you can sign up for job alerts while you’re there!
How to prepare for a job interview at OCS Group
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Night Security Officer. Familiarise yourself with the key tasks like customer service, conflict management, and patrolling. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since this role heavily focuses on guest interaction, prepare examples from your past experiences where you provided excellent customer service. Highlight how you resolved conflicts or handled difficult situations, as this will show your ability to maintain professionalism under pressure.
✨Demonstrate Team Spirit
Being a team player is crucial in this role. Think of instances where you worked effectively within a team or collaborated with others to achieve a common goal. This will illustrate your ability to contribute positively to the Resort's culture and values.
✨Prepare for Scenario Questions
Expect scenario-based questions during the interview that assess your problem-solving and decision-making skills. Practice responding to potential situations you might face as a Night Security Officer, such as dealing with an unruly guest or managing a security threat, to show your readiness for the role.
