About The Role:Working Pattern Working Monday - Friday To ensure the profitable, efficient and safe operation of all cleaning and security contracts within the South- West region. This is to include any peripheral services supplied to clients such as window cleaning, pest control, hygiene or any other service provided by OCS. To provide a quality service delivery to all customers in accordance with company procedures ensuring effective and adequate financial forecasting, budgeting and analysis of direct cost and overhead. Ultimately responsible for debt management, disputes, resolution and accurate and comprehensive invoicing ensuring timely cash collection in accordance with agreed targets. Manage the delivery of all services in your specific area to provide consistently high levels of performance that meet contractual obligations to customers and the strategic objectives of the Division.Build a network of close partnerships with customers in the Area, developing strong account management and encouraging multi-level relationships between all services, teams and customer teamsCommunicate clearly and positively with staff at all levels in your area to create a focus on business goals and build an environment where all staff are valued for their contributionSupport the sales function where required in preparing commercial tenders and in delivering sales presentations relevant to developing the business in the areaRecruit, develop and if necessary, manage the performance of all onsite operational management to deliver OCS and customer requirements within the AreaLiaise with OCS internal and external statutory bodies to ensure compliance with OCS and industry regulations with particular emphasis on ISO quality systems and health & safetyTake an active part with Management in ensuring the retention of major contracts that come up for re-tender Liaise with other Facilities Managers to ensure high levels of staff motivation and productivity, increasing staff retention.Knowledge of soft services and experience in delivery is essentialExperience of managing a multi site, service based, national, low margin businessRight to work in the UKMust be self-motivated and results orientated with effective inter - personal skills and the ability to communicate at all levels.Highly organised with the ability to prioritise workload and delegate effectively to direct reportsAbility to mentor and develop subordinates, counselling and coaching as necessary.High degree of interest in their own personal development and future career progressionProven track record of management experience which has been gained ideally within the industry with full P&L accountability.Evidence of “hands-on” operational experience and a track record of successful client relationship management.Evidence of having grown the businesses for which P&L accountability is claimed above.About The Company:OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of 2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Why Work for OCS?Digital Learning: The OCS Academy offers digital courses and resources to help you build skills and grow your career. Retail Perks With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.Professional Growth: 600+ live learners across UK&I — Empowering colleagues with further development and qualifications!Flexible Pay: Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)How to Apply:If you areinterested in joining a business that encourages professional development,career progression and the chance to work with inspirational people then pleaseclick apply and register your interest! We offer an inclusive andwelcoming environment and actively encourage applications from all individualsregardless of race, gender, nationality, religion, sexual orientation,disability, or age.Monday - Friday)Not SpecifiedWorking DaysVariable DaysWorking Days is a required fieldIs a Driving License Required?Driving licence not required
Soft Services Manager (Facilities) in Bristol employer: OCS Group
OCS UK & Ireland is an award-winning employer that prioritises the growth and wellbeing of its employees, offering extensive training and development opportunities through the OCS Academy. Located in Hammersmith, our team enjoys a supportive work culture that values trust, respect, unity, and empowerment, alongside benefits such as flexible pay options and access to exclusive retail discounts. Join us to be part of a diverse workforce dedicated to making a positive impact in facilities management.
