At a Glance
- Tasks: Create a welcoming environment and provide exceptional service to visitors and tenants.
- Company: Join OCS UK & Ireland, a leading facilities management company with a vibrant culture.
- Benefits: Enjoy career progression, professional development, and a supportive team atmosphere.
- Other info: Diverse and inclusive workplace that values teamwork and creativity.
- Why this job: Be the friendly face that makes a difference in people's day-to-day experiences.
- Qualifications: Customer service experience and a positive, energetic attitude are key.
The predicted salary is between 24000 - 30000 £ per year.
OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.
About The Role:
Working Pattern: Working Monday to Friday 08:00 - 17:00
Are you a ‘people’ person who can find common ground in any conversation you have? Do you take great satisfaction in making someone’s day, no matter how small? Do you gain energy from others? Can you excel at solving problems in a creative way? If you answered yes to these questions, then you are exactly who we are looking for. Being part of an exciting, energised and dynamic team that excels within Guest Experiences and fully brings to life what amika represents.
About amika: Our amika philosophy champions a unique approach to workplace services, emphasising proactive engagement and the creation of memorable moments. This ethos is central to our commitment to delivering excellence in all day-to-day interactions, from the moment our client’s step into the building to the point they leave.
The Role: FoH Host
The Front of House Host plays a vital part in supporting the onsite Management team by providing a passionate and energetic ‘gold standard’ service, ensuring a professional and welcoming first impression for all our visitors and tenants.
Key Responsibilities include managing the front-of-house operations, which encompass handling post, couriers, contractors and visitors, along with overseeing access and signing in procedures. Being committed to fostering a friendly and engaging environment, you will also have the chance to enhance the tenants experience, which includes managing your buildings social media presence, creating dynamic monthly site-specific newsletters and actively participating in event planning and placemaking activities. Our Hosts embody a ‘can-do, solution first’ approach, so collaboration and teamwork is highly important.
Core Responsibilities:
- Create a welcoming Lobby: Take pride in setting up and maintaining the reception space to ensure it feels warm and inviting for Clients and Tenants.
- Greet and assist Visitors: Welcome visitors with a smile and help them feel at home—be the friendly face of the building!
- Represent the Client with care: Show professionalism and knowledge while representing the Client, making everyone feel valued.
- Team up with Building Management: Collaborate with Building Management to ensure contractors are doing their best work and lend a helping hand with any extra tasks.
- Address issues with care: Report any concerns and follow through to resolve them smoothly and efficiently.
- Stay proactive in problem-solving: Approach challenges with a positive attitude, always looking for creative solutions.
- Plan exciting Events & Activations: Get creative by organising fun activities like pop-up markets, food stalls, and charity drives.
- Share the buzz on social media: Keep everyone updated by posting all the latest site events, news, and activities on your building social media channel.
- Meet our goals together: Let’s achieve our KPIs and SLAs whilst sharing feedback and ideas for improvements along the way.
- Ensure a Gold Standard Experience: Collaborate with Security and the wider site team to make sure every tenant enjoys an exceptional service.
About You:
- Customer Service Experience: We love to see diverse backgrounds! Whether you come from front-of-house roles or other customer service positions, your ability to make a positive impact and leave a great impression truly excites us.
- Exceptional Customer Care: You shine the brightest when it comes to providing outstanding service to others, especially in a proactive way.
- Positive and Energetic: Your upbeat attitude and motivation inspires those around you.
- Well-Presented: You take pride in your appearance and always look polished and professional.
- Great Communicator: You express yourself clearly and can connect well with others.
- Can-Do Attitude: You approach challenges with enthusiasm and a proactive mindset.
- Collaborative Spirit: You thrive in a team environment and enjoy working together to achieve our collective goals.
- Solution-Oriented: You focus on finding solutions and overcoming challenges with creativity.
- Tech-Savvy: You’re comfortable with technology and enjoy using IT tools.
How to Apply:
If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.
We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
Front of House Host in Bristol employer: OCS Group
At OCS UK & Ireland, we pride ourselves on being an exceptional employer that values Trust, Respect, Unity, and Empowerment. Our Front of House Hosts play a crucial role in creating memorable experiences for our visitors, supported by a dynamic team culture that fosters collaboration and creativity. With opportunities for professional growth and a commitment to inclusivity, working with us means being part of a vibrant community dedicated to excellence in service delivery.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Host in Bristol
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on OCS UK & Ireland and amika. Understanding their TRUE values will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your people skills! Since this role is all about making connections, try role-playing common scenarios with friends or family. This will help you feel more confident when it comes to greeting visitors and solving problems on the spot.
✨Tip Number 3
Show off your creativity! Think of fun ideas for events or social media posts that could enhance the tenant experience. Bringing these ideas to the table during your interview can really set you apart as a proactive candidate.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple way to reinforce your enthusiasm for the role and keep you top of mind for the hiring team.
We think you need these skills to ace Front of House Host in Bristol
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how your unique experiences make you a great fit.
Tailor Your Application:Make sure to customise your application to highlight how your skills align with the Front of House Host role. Mention specific experiences that demonstrate your customer service prowess and problem-solving abilities—this will really catch our eye!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a fantastic addition to our team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you can easily sign up for job alerts to stay updated on future opportunities that might interest you.
How to prepare for a job interview at OCS Group
✨Know the Company Inside Out
Before your interview, take some time to research OCS UK & Ireland and their amika philosophy. Understand their TRUE values—Trust, Respect, Unity, and Empowerment—and think about how your own experiences align with these principles. This will show that you’re genuinely interested in the role and the company.
✨Showcase Your People Skills
As a Front of House Host, your ability to connect with people is crucial. Prepare examples from your past experiences where you’ve made someone’s day or resolved a problem creatively. Be ready to demonstrate your positive and energetic attitude during the interview, as this is what they’re looking for!
✨Dress to Impress
First impressions matter, especially in a front-of-house role. Make sure you dress professionally and present yourself well. This not only reflects your understanding of the role but also shows respect for the interviewers and the company culture.
✨Prepare Questions That Matter
Think of insightful questions to ask at the end of your interview. This could be about the team dynamics, upcoming events, or how success is measured in the role. Asking thoughtful questions demonstrates your enthusiasm and helps you gauge if the company is the right fit for you.
