Porter (Nights) in Brighton

This recruitment campaign is being managed by OCS Group UK on behalf of Sussex Estates and Facilities LLP (SEF), which is a partnership formed between OCS and the University of Sussex. SEF is the direct employer for this role and is responsible for delivering facilities management services across the University of Sussex estate.

About The Role:

• Days of Working: 19.00 - 07.00 on a rolling 3 nights on, 3 nights off rota.
• Additional Info: This is a student-facing role supporting the residents with varied duties from pastoral care to maintenance tasks during the night.
• Key Responsibilities:

• Reception & Customer Service - Provide front‑desk support to staff, students, visitors, and contractors, handling queries, giving directions, and maintaining a friendly, efficient reception environment. Manage daily post distribution, parcel logging, notifications, and ID‑verified collection using StarRez.
• Deliveries & Stores - Receive deliveries for the residence and housekeeping stores, keeping storage areas clean and organised. Move and install furniture and equipment safely, assisting others when needed.
• Maintenance & Repairs - Record and investigate maintenance issues, completing minor repairs (e.g., bulbs, blockages) and reporting complex issues to the Helpdesk with full details.
• Keys & Access Control - Manage all student and visitor keys. Update StarRez and SharePoint records, respond to lockouts.
• Safety & Security - Ensure building security by keeping doors/windows secured and reporting suspicious activity. Attend fire alarms, support security services, and replace fire blankets/CO detectors as required.
• Student Check‑in/out & Room Management - Liaise with Housing Office on arrivals/departures, update StarRez, and inspect rooms for damages or missing items before and after occupancy. Follow up on unreturned keys and no‑shows.
• Incident Reporting & Student Support - Complete StarRez incident reports and notify managers of accidents or welfare concerns.
• Cleaning & Grounds Care - Maintain clean and tidy reception, office, public areas, and immediate outdoor surroundings. Washing housekeeping cloths overnight and carrying out light cleaning duties, including toilets, noticeboards, bins, litter picking, and seasonal tasks like gritting.

The ideal candidate should meet the following criteria:

• Must have Right to Work in the UK. A DBS will be completed for the successful candidate.
• Committed to delivering consistently high standards of customer service.
• Holder of valid SIA licences with a responsible and professional approach.
• Clear, concise, and timely communicator, both verbally and in writing.
• Confident and competent PC user with strong administrative capability.
• Tactful, flexible, and able to work effectively with young people and the public.
• Strong interpersonal and pastoral care skills, delivered with professionalism.
• Able to work under pressure and remain calm in challenging situations.
• Experience performing minor maintenance tasks.
• Physically capable of moving loads up to 15 kg in line with health and safety guidelines.

Pre-Employment Assessment: As part of our recruitment process, candidates will be asked to complete a short English and Mathematics assessment. This is to ensure that the essential skills required for the role can be demonstrated. The assessment is designed to reflect the practical requirements of the position and is applied consistently to all applicants. If you require any reasonable adjustments to complete the assessment, please let us know in advance.

How to Apply: If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.