At a Glance
- Tasks: Protect people and property while delivering top-notch customer service across multiple supermarket locations.
- Company: Join OCS UK & Ireland, a leading facilities management company with a strong commitment to values.
- Benefits: Enjoy flexible pay, digital learning resources, and exclusive retail perks through our Hapi app.
- Other info: Flexible shifts, career growth opportunities, and a supportive, inclusive work environment.
- Why this job: Be part of a dynamic team making a real difference in retail security every day.
- Qualifications: SIA Licence required, along with strong communication and decision-making skills.
The predicted salary is between 26400 - 30400 £ per year.
Days of Working: This is a mobile, multi-site role, requiring flexibility to support operational needs around Birmingham. Shift patterns will vary depending on site requirements.
SIA Licence Required
We are looking for professional, adaptable Mobile Retail Security Officers to support multiple supermarket locations. This is a dynamic, fast-paced role where no two days are the same. You’ll play a vital part in protecting people, property, and stock, acting as a highly visible deterrent to retail crime while delivering excellent customer service. As a mobile officer, flexibility is key, as you’ll cover different stores, respond to incidents, and support sites based on operational needs.
As part of your role, your key responsibilities will include, but are not limited to:
- Provide a high-profile security presence to deter theft, anti-social behaviour, and store-related incidents
- Conduct regular patrols across shop floors, entrances, and store perimeters
- Monitor CCTV systems and identify suspicious activity in real time
- Respond quickly and effectively to incidents, alarms, and emergencies
- Carry out searches in line with company policies and legal requirements
- Liaise with store management and local teams to address risks and support loss prevention strategies
- Produce clear, accurate incident reports in a timely manner
- Deliver a professional and approachable customer experience, assisting with queries when required
- De-escalate challenging situations calmly and safely
- Ensure full compliance with health & safety, legal, and client-specific procedures
- Travel between sites as required and support wider security operations
The ideal candidate should meet the following criteria:
- Must have Right to Work in the UK and ability to pass an enhanced DBS and BS7858 security clearance.
- A valid SIA Licence (Door Supervisor (DS) or Security Guarding) and relevant security experience
- Full UK driving licence and use of own vehicle*
- Previous experience in retail security or customer-facing roles (preferred)
- Strong observation and decision-making skills
- Confident handling confrontation and conflict situations
- Excellent communication skills (written and verbal)
- A reliable, proactive, and professional attitude
- Flexibility to work across multiple locations and varied shifts
- Willingness to work evenings, weekends, and bank holidays
About The Company:
OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.
Why Work for OCS?
- Award-Winning Employer: Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.
- Digital Learning: The OCS Academy offers digital courses and resources to help you build skills and grow your career.
- Retail Perks: With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.
- Professional Growth: 600+ live learners across UK&I — Empowering colleagues with further development and qualifications!
- Flexible Pay: Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)
How to Apply:
If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.
We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
Retail Area Support Officer in Birmingham employer: OCS Group
OCS Group is an excellent employer, offering a dynamic work environment that prioritises employee growth and development within the healthcare sector. With a strong focus on compliance and performance improvement, employees benefit from comprehensive training initiatives and a supportive culture that values teamwork and innovation. Located in South London, this role provides unique opportunities to make a meaningful impact on community health and safety while enjoying a collaborative workplace atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Area Support Officer in Birmingham
✨Join Security Community Events
Dive into local security conferences and workshops. These events are goldmines for networking with industry professionals, and they often host recruiters looking for candidates for full-time roles like Retail Area Support Officer. Plus, you can showcase your passion and familiarity with the latest trends!
✨Connect with Industry Experts
Utilise platforms like LinkedIn to follow and connect with leaders in security services. Engage with their content; it shows your interest and can spark conversations that might lead to job opportunities at companies like OCS Group. Don’t hesitate to reach out and ask for insights or informational interviews!
✨Polish Your Online Presence
Make sure your online presence reflects your skills in security services – think certifications, relevant projects, or coursework. Share your expertise through blogs or posts discussing recent trends in security. This will make you stand out to employers searching for full-time Retail Area Support Officer candidates.
✨Directly Apply to OCS Group
Don’t forget to apply for the Retail Area Support Officer role directly through our website! It not only ensures that your application is seen by the right eyes but also demonstrates your enthusiasm for joining OCS Group.
We think you need these skills to ace Retail Area Support Officer in Birmingham
Some tips for your application 🫡
Highlight Relevant Certifications:When applying for a full-time position in security services, make sure to showcase any relevant certifications you have, like SIA or other security industry qualifications. This adds credibility and shows that you're serious about your career in this field.
Demonstrate Your Attention to Detail:In security roles, attention to detail is crucial. Use your CV and cover letter to provide examples of how you’ve noticed and addressed security vulnerabilities or hazards in past jobs. This will help us see your proactive approach to ensuring safety.
Tailor Your Experience:Don’t just list duties from previous jobs; instead, frame your experiences in a way that relates directly to the role at OCS Group. Whether that's managing a team, conducting risk assessments, or successfully maintaining safety protocols, make this relevant to what we do.
Share Your Availability and Flexibility:Full-time roles often require a degree of flexibility. Make sure to clearly state your availability in your application, especially if you can work various shifts. This shows us your readiness to adapt to the needs of the role at OCS Group.
How to prepare for a job interview at OCS Group
✨Know Your Security Protocols
In the security services field, it's crucial to familiarise yourself with the latest security protocols and technologies. Brush up on things like surveillance systems, access control, and emergency response procedures. You'll likely face technical questions, so having a couple of solid scenarios or case studies ready can really impress your interviewers at OCS Group.
✨Demonstrate Situational Awareness
Prepare to showcase your situational awareness skills. You might be put in hypothetical scenarios where you need to assess potential risks or respond to incidents. Practising how you’d handle these situations ahead of time can give you the confidence to articulate your thought process during the interview.
✨Emphasise Teamwork & Communication
Since security services often rely on effective teamwork and clear communication, be ready to share examples of how you’ve successfully collaborated in the past. Highlight any instances where you’ve had to relay critical information or work closely with other services – this is key for a role at OCS Group.
✨Prepare for Behavioural Questions
You can expect a variety of behavioural interview questions focusing on your past experiences and how you've handled challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers. Sharing specific examples from previous security roles or related jobs will help demonstrate your problem-solving abilities and reliability to the team at OCS Group.
