Front of House Host in Birmingham

The Role: FoH Events Coordinator

The Front of House Events Coordinator is vital in supporting the onsite Management team by providing a passionate and energetic ‘gold standard’ service, ensuring a professional and welcoming first impression for all our visitors and tenants.

Key Responsibilities include managing the front-of-house operations, which encompass handling visitors, overseeing signing-in procedures, and during peak times, where you will assist in preventing unauthorised access.

Being committed to fostering a friendly and engaging environment, you will also have the chance to enhance the tenant's experience, which includes managing your building's social media presence, creating dynamic monthly site-specific newsletters and actively participating in event planning and placemaking activities.

Our Hosts embody a ‘can-do, solution first’ approach, so collaboration and teamwork are crucial. Being part of the Amika Guest Services team means striving for excellence and creating a positive and engaged atmosphere.

Core Responsibilities:

Reception Management:

· Create a welcoming Lobby: Take pride in setting up and maintaining the reception space to ensure it feels warm and inviting for Clients and Tenants.

· Greet and assist Visitors: Welcome visitors with a smile and help them feel at home—be the friendly face of the building!

· Represent the Client with care: Show professionalism and knowledge while representing the Client, making everyone feel valued.

· Share weekly updates: Provide cheerful weekly reports on on-site activities to keep everyone in the loop.

General Management of the Building:

· Cultivate great relationships: Build solid and friendly connections with Tenants, Visitors, and Contractors to create a welcoming atmosphere.

· Keep the Lobby area sparkling: Ensure the reception area is always beautifully presented, making everyone feel right at home.

· Maintain vacant spaces: Keep any vacant areas pristine and ready for potential viewings immediately.

· Address issues with care: Report any concerns and follow through to resolve them smoothly and efficiently.

· Stay proactive in problem-solving: Approach challenges positively, constantly seeking creative solutions.

Tenant Experience:

· Plan exciting Events & Activations: Get creative by organising fun activities like pop-up markets, food stalls, and charity drives

· Share the buzz on social media: Keep everyone updated by posting all the latest site events, news, and activities on your building social media channel.

· Meet our goals together: Let’s achieve our KPIs and SLAs while sharing feedback and ideas for improvements.

· Create fun event posters: Design eye-catching posters to promote our events and update the digital screens so tenants are always in the know.

· Ensure a Gold Standard Experience: Collaborate with Security and the wider site team to ensure every tenant enjoys exceptional service.

· Explore Value-Added Services: Research and introduce additional services that enhance Tenant satisfaction, in agreement with Building Management.

· Engage with the Community Team: Work together with the Amika team to strengthen our connections and foster a vibrant community.

About You:

· Customer Service Experience: We love to see diverse backgrounds! Whether you come from front-of-house roles or other customer service positions, your ability to positively impact and leave a remarkable impression truly excites us.

· Exceptional Customer Care: You shine the brightest when providing outstanding service to others, especially proactively.

· Positive and Energetic: Your upbeat attitude and motivation inspires those around you.

· Well-Presented: You take pride in your appearance and always look polished and professional.

· Great Communicator: You express yourself clearly and can connect well with others.

· Can-do attitude: You approach challenges with enthusiasm and a proactive mindset.

· Collaborative Spirit: You thrive in a team environment and enjoy working together to achieve our collective goals.

· Flexible Team Player: You’re always ready to help colleagues and pitch in.

· Solution-oriented: You focus on finding solutions and overcoming challenges with creativity.

· Tech-Savvy: You’re comfortable with technology and enjoy using IT tools.

· Event and Marketing Experience: If you have experience in events and marketing, that’s a fantastic bonus!

If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.