At a Glance
- Tasks: Lead and manage workplace services for a professional and welcoming environment.
- Company: Join OCS UK & Ireland, a top facilities management company with a strong team culture.
- Benefits: Enjoy flexible pay, digital learning, and exclusive retail perks.
- Other info: Be part of an award-winning employer committed to diversity and inclusion.
- Why this job: Make a real impact in a dynamic role while developing your career.
- Qualifications: Experience in facilities management and strong leadership skills required.
The predicted salary is between 31950 - 39050 £ per year.
Days of Working: Monday to Friday - 08:00 to 16:30
This is a mobile role covering the East of England.
Role Overview: The Operations Supervisor is a mobile worker position responsible for delivering high-quality workplace services within the Cadent portfolio on a number of sites. This includes managing cleaning, reception, security, contractors, catering, and meeting room services to ensure a professional, safe, and welcoming experience for employees and visitors.
What You'll do:
- Oversee daily soft/hard services operations including Front of house and contractors
- Ensure office areas, meeting rooms, and communal spaces are maintained to a high corporate standard
- Supervise reception and front-of-house teams to deliver a professional client-facing experience
- Deliver and maintain all staff training in line with company policy
- Ensure staff eLearning is up to date and completed
- Coordinate meeting room setups, events, and hospitality services
- Manage external vendors and contractors, ensuring SLA and KPI compliance
- Conduct routine inspections of cleanliness, presentation, and service quality
- Handle employee and client service requests, feedback, and complaints promptly
- Ensure compliance with workplace health, safety, and hygiene standards
- Monitor stock levels of office consumables (e.g., refreshments, cleaning supplies)
- Support space planning activities such as desk moves and office reconfigurations
- Maintain accurate records, reports, and service logs
- Managing staff holidays RTW, arranging sick cover
- Holiday cover when needed
- Cover front of house duties when needed
- Dealing with day-to-day requests of stakeholders
- Be familiar with internal applications – Safety Culture, Kalidus, Intelex for the completion of audits and staff appraisals
- Take ownership of incident control packs for each site within the region (e.g., fire evac plans, disaster recovery plans)
- Flexible working times when required
- Site based only
- Cover cleaning on site when necessary
- Follow any reasonable request by the Regional Manager
Who you’ll be:
Skills and Qualifications
- Experience in facilities or workplace services
- Strong leadership and team coordination skills
- Excellent customer service and stakeholder management abilities
- High attention to detail, especially in presentation and cleanliness
- Ability to manage multiple contractors and service streams
- Good communication and problem-solving skills
- Familiarity with office systems (room booking tools, helpdesk systems, etc.)
Education and Experience
- Familiar with Microsoft office based programs
- Typically 2–5+ years of experience in soft services or workplace operations
About The Company: OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.
Why Work for OCS?
- Award-Winning Employer: Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.
- Digital Learning: The OCS Academy offers digital courses and resources to help you build skills and grow your career.
- Retail Perks: With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.
- Professional Growth: 600+ live learners across UK&I — Empowering colleagues with further development and qualifications!
- Flexible Pay: Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)
How to Apply: If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.
We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
Operations Supervisor in Bedford employer: OCS Group
OCS Group is an excellent employer, offering a dynamic work environment that prioritises employee growth and development within the healthcare sector. With a strong focus on compliance and performance improvement, employees benefit from comprehensive training initiatives and a supportive culture that values teamwork and innovation. Located in South London, this role provides unique opportunities to make a meaningful impact on community health and safety while enjoying a collaborative workplace atmosphere.
