Shift Pattern: Monday to Friday
Key Responsibilities
Operational Management
- Assist in the daily management of catering operations across the site.
- Support the planning, preparation, and service of food and beverages to agreed standards.
- Ensure service areas are presented to a high standard and remain clean, organised, and welcoming.
- Monitor stock levels and support ordering processes to maintain adequate supplies.
- Assist with inventory control, stock rotation, and minimising food waste.
Team Leadership
- Supervise catering staff during shifts and provide guidance and support as required.
- Assist with staff training, induction, and ongoing development.
- Support the management of team rotas, attendance, and shift allocation.
- Promote a positive team culture and maintain high levels of staff engagement.
Customer Service
- Ensure customers receive a consistently high standard of service.
- Respond professionally to customer feedback, queries, and complaints.
- Identify opportunities to improve customer satisfaction and service delivery.
Compliance and Safety
- Ensure compliance with Food Safety legislation, HACCP requirements, and company policies.
- Maintain excellent standards of food hygiene and cleanliness.
- Support health and safety compliance and ensure safe working practices are followed at all times.
- Assist with audits, inspections, and record keeping.
Financial Responsibilities
- Support the Catering Manager in achieving budgetary targets.
- Assist with cash handling procedures where applicable.
- Monitor wastage and identify cost-saving opportunities without compromising quality.
Person Specification
Essential
- Previous experience within a catering, hospitality, or food service environment.
- Experience supervising or leading a team.
- Strong customer service skills.
- Good organisational and time management abilities.
- Knowledge of food hygiene and health & safety requirements.
- Ability to work effectively under pressure in a fast-paced environment.
- Excellent communication and interpersonal skills.
Desirable
- Food Safety Level 2 or Level 3 qualification.
- Experience within contract catering, education, healthcare, or commercial catering environments.
- Experience with stock control and ordering systems.
- Relevant hospitality or catering qualification.
Key Competencies
- Leadership and team management
- Customer focus
- Communication skills
- Problem-solving
- Attention to detail
- Organisational skills
- Flexibility and adaptability
Commercial Awareness & Administration
- Complete daily administrative and record-keeping tasks.
- Maintain accurate compliance and operational documentation.
- Support stock control and reporting activities.
- Monitor costs, wastage, and efficiency to support commercial performance.
About The Company:
OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.
Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.
Why Work for OCS?
✅Award-Winning Employer: Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.
🚀Digital Learning: The OCS Academy offers digital courses and resources to help you build skills and grow your career.
🙂 Retail Perks With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.
📝Professional Growth: 600+ live learners across UK&I — Empowering colleagues with further development and qualifications!
💰Flexible Pay: Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)
How to Apply:
If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.
We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
Assistant Catering Manager employer: OCS Group
OCS UK & Ireland is an award-winning employer that prioritises the growth and wellbeing of its employees, offering extensive training and development opportunities through the OCS Academy. Located in Hammersmith, our team enjoys a supportive work culture that values trust, respect, unity, and empowerment, alongside benefits such as flexible pay options and access to exclusive retail discounts. Join us to be part of a diverse workforce dedicated to making a positive impact in facilities management.
