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- Tasks: Ensure safety and security while providing excellent customer service to visitors.
- Company: Join OCS UK & Ireland, a leading facilities management company with a strong commitment to values.
- Benefits: Professional development opportunities and a supportive work environment.
- Other info: Dynamic role with opportunities for career progression in a diverse workplace.
- Why this job: Be the first point of contact, making a real difference in people's experiences.
- Qualifications: Must have SIA licence; strong communication and conflict management skills required.
The predicted salary is between 24000 - 28000 £ per year.
OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.
About The Role:
SHIFT PATTERN - MONDAY - FRIDAY, OCCASIONAL WEEKEND, OUT OF HOURS COVER, PUBLIC HOLIDAYS
MUST HAVE SIA LICENCE. MANNED GUARD OR DOOR SUPERVISOR
A Front‑of‑House (FOH) Security Officer is the first point of contact for visitors, staff, and contractors entering a building or site. They combine customer service with security professionalism, helping maintain a safe, welcoming, and well‑managed environment.
Key Responsibilities
- Access Control: Monitor and manage entry and exit points. Verify ID badges, visitor passes, and contractor authorisation. Prevent unauthorised access. Maintain accurate visitor logs.
- Customer Service: Greet visitors and provide directions or assistance, ALL VISITORS WILL BE SEARCHED. Handle enquiries courteously and professionally. Coordinate with reception staff or building management.
- Monitoring & Patrols: Conduct regular patrols of the premises to identify risks. Monitor CCTV systems (if part of role). Report hazards, maintenance issues, and suspicious behaviour.
- Incident Response: Respond to alarms, disturbances, or emergencies. Follow site‑specific incident response procedures. Provide clear communication to control rooms or emergency services.
- Safety & Compliance: Enforce health and safety protocols, including fire safety procedures. Assist during evacuations or building lockdowns. Conduct security checks on bags, deliveries, or vehicles (if required).
- Conflict Management: De‑escalate tense situations using effective communication. Manage difficult or aggressive individuals professionally. Record incidents accurately for follow‑up or investigation.
- Reporting & Documentation: Write detailed incident reports. Complete daily occurrence logs. Communicate issues to supervisors or facilities/security management.
Skills & Qualities Needed:
- Strong communication and customer service skills.
- Professional, calm, and approachable manner.
- Good situational awareness and observation ability.
- Ability to follow procedures and remain consistent.
- Conflict management and de‑escalation skills.
- Reliability and integrity.
How to Apply:
If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.
We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
Security Officer in Airdrie employer: OCS Group
Contact Detail:
OCS Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Security Officer in Airdrie
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the security industry. A personal recommendation can go a long way in landing that interview.
✨Tip Number 2
Prepare for the interview by researching OCS UK & Ireland and understanding their TRUE values. Show us how your skills align with their mission and how you can contribute to making people and places better.
✨Tip Number 3
Practice your customer service skills! As a Front-of-House Security Officer, you'll be the first point of contact. Role-play common scenarios with a friend to boost your confidence and communication skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, sign up for job alerts so you never miss out on new opportunities that fit your skills.
We think you need these skills to ace Security Officer in Airdrie
Some tips for your application 🫡
Show Off Your Skills: Make sure to highlight your strong communication and customer service skills in your application. We want to see how you can bring a professional and approachable manner to the role!
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the key responsibilities and skills mentioned in the job description. This shows us you’re genuinely interested in the Security Officer position.
Be Clear and Concise: When writing your application, keep it clear and concise. We appreciate straightforward communication, so make sure your points are easy to understand and relevant to the role.
Apply Through Our Website: Remember to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you can sign up for job alerts while you’re at it!
How to prepare for a job interview at OCS Group
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Security Officer. Familiarise yourself with access control procedures, customer service expectations, and incident response protocols. This will help you answer questions confidently and demonstrate your commitment to the role.
✨Showcase Your Customer Service Skills
As a Front-of-House Security Officer, you'll be the first point of contact for visitors. Prepare examples of how you've provided excellent customer service in the past. Think about situations where you’ve handled enquiries or de-escalated tense situations, as these will highlight your suitability for the role.
✨Demonstrate Situational Awareness
During the interview, be ready to discuss how you maintain situational awareness in a busy environment. You might be asked about how you would handle specific scenarios, so think through your responses. Showing that you can identify risks and respond appropriately will set you apart from other candidates.
✨Prepare for Conflict Management Questions
Conflict management is a key part of the Security Officer role. Be prepared to share examples of how you've successfully managed difficult situations in the past. Highlight your communication skills and ability to remain calm under pressure, as these are crucial for this position.