At a Glance
- Tasks: Manage office operations and support various administrative tasks for a smooth workflow.
- Company: Join OCS, a leading facilities management company with a strong commitment to its people.
- Benefits: Enjoy flexible pay, digital learning, retail perks, and professional growth opportunities.
- Other info: Diverse and inclusive workplace with excellent career progression opportunities.
- Why this job: Be part of an award-winning team that values trust, respect, unity, and empowerment.
- Qualifications: Strong communication skills, problem-solving abilities, and a proactive attitude are essential.
The predicted salary is between 22000 - 26000 £ per year.
OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.
Why Work for OCS?
- Award-Winning Employer: Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.
- Digital Learning: The OCS Academy offers digital courses and resources to help you build skills and grow your career.
- Retail Perks: With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.
- Professional Growth: 600+ live learners across UK&I — Empowering colleagues with further development and qualifications!
- Flexible Pay: Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)
About The Role:
Shift Pattern: Monday to Friday, 10am until 3:30pm. As an Administrator, you will be responsible for managing office operations and administrative tasks to ensure the smooth running of the office. Reporting to the Office Manager, you will organise meetings, handle correspondence, and maintain office supplies, contributing to an efficient and productive work environment.
Your key responsibilities will include:
- Manage office operations and administrative tasks
- Organise meetings, appointments, and travel arrangements
- Handle correspondence and documentation
- Maintain office supplies and equipment
- Assist with data entry and record keeping
- Support other departments with administrative tasks as needed
- Ensure accurate and timely communication within the office
- Maintain a well-organised and tidy office environment
The ideal candidate should meet the following criteria:
- You must have the right to work in the UK
- Excellent communication and interpersonal skills
- Empathy and patience in dealing with customers
- Strong problem-solving abilities
- Ability to work well under pressure
- Previous experience in customer service preferred
- Proactive and organised, with a keen attention to detail
- Reliable and punctual, with a strong work ethic
How to Apply:
If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.
We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
Administrator employer: OCS Group
At OCS UK & Ireland, we pride ourselves on being an award-winning employer that values our colleagues and fosters a culture of Trust, Respect, Unity, and Empowerment. With access to the OCS Academy for professional growth, flexible pay options, and exclusive retail perks through our Hapi app, we ensure our employees have the tools and support they need to thrive in their careers. Join us in a dynamic work environment where your contributions make a real difference in the communities we serve.
StudySmarter Expert Advice🤫
We think this is how you could land Administrator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at OCS Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like OCS Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Administrator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to OCS Group:Your cover letter is your chance to shine! Tell us why you want to work at OCS Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at OCS Group!
How to prepare for a job interview at OCS Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
