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- Tasks: Deliver top-notch customer service and manage field operatives in fire solutions.
- Company: Join OCS UK & Ireland, a leading facilities management company with 50,000+ colleagues.
- Benefits: Enjoy funded development programs and opportunities for personal and professional growth.
- Why this job: Kickstart your career in a supportive environment focused on innovation and excellence.
- Qualifications: Looking for motivated individuals with strong communication skills and a passion for customer service.
- Other info: Be part of a mission to make people and places the best they can be.
The predicted salary is between 36000 - 60000 £ per year.
About The Company: OCS UK & Ireland is a leading facilities management company with a turnover of £1.7bn and 50,000+ colleagues. We deliver innovative, award-winning services to the public and private sectors and our mission is to make people and places the best that they can be. This role sits within our Technical Services division that provides services to a wide range of prestigious clients. Working at OCS is more than just a job; it\’s an amazing opportunity to begin or expand your career in Facilities Management. OCS has an ambition to become an \’Employer of choice\’ in our sector and are proud to invest in our colleague\’s personal and professional development. OCS provides our colleagues with opportunities to gain qualifications through funded development programmes that are aligned to the knowledge, skills and behaviours attached to their role. About The Role: Key Responsibilities: To deliver the highest possible customer service to our clients through compliance, SLA, KPI and best practice delivering PPM and reactive repairs on behalf of the OCS Fire Solutions. To build and maintain Customer relations directly with clients Direct Line Management of field operatives / engineers. Build a relationship with contracted clients in order to create organic growth and opportunities. Create maintain and champion a Health & Safety environment. Recruit, mentor and support f…
Account Manager-Fire Solutions employer: OCS Group
Contact Detail:
OCS Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager-Fire Solutions
✨Tip Number 1
Familiarize yourself with OCS's mission and values. Understanding their commitment to making people and places the best they can be will help you align your approach during interviews and discussions.
✨Tip Number 2
Highlight your experience in customer service and relationship management. Be ready to share specific examples of how you've built and maintained client relationships in previous roles.
✨Tip Number 3
Demonstrate your knowledge of Health & Safety standards relevant to fire solutions. Being able to discuss best practices and compliance will show that you are serious about creating a safe working environment.
✨Tip Number 4
Prepare to discuss your leadership style and experience in managing teams. OCS values mentorship and support, so showcasing your ability to recruit and develop talent will set you apart.
We think you need these skills to ace Account Manager-Fire Solutions
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Account Manager-Fire Solutions position. Understand the key responsibilities and required skills, as this will help you tailor your application to highlight relevant experiences.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in facilities management or customer service roles. Be specific about your achievements and how they relate to the responsibilities outlined in the job description.
Showcase Your Skills: Make sure to showcase skills that are particularly relevant to the role, such as relationship building, compliance knowledge, and health & safety awareness. Use concrete examples to demonstrate these skills in action.
Craft a Compelling Cover Letter: Write a personalized cover letter that reflects your enthusiasm for the role and the company. Mention why you want to work at OCS and how you can contribute to their mission of delivering excellent services.
How to prepare for a job interview at OCS Group
✨Understand the Company Culture
Before your interview, take some time to research OCS UK & Ireland's values and mission. Understanding their commitment to personal and professional development will help you align your answers with what they are looking for in a candidate.
✨Showcase Your Customer Service Skills
Since the role emphasizes delivering high-quality customer service, prepare examples from your past experiences where you successfully managed client relationships or resolved issues. This will demonstrate your ability to meet their expectations.
✨Highlight Your Technical Knowledge
As an Account Manager in Fire Solutions, it's crucial to have a solid understanding of compliance, SLAs, and KPIs. Be ready to discuss your technical expertise and how it can contribute to the success of OCS's services.
✨Prepare Questions About Growth Opportunities
OCS prides itself on being an 'Employer of choice' and investing in employee development. Prepare thoughtful questions about the training programs and career advancement opportunities available within the company to show your interest in long-term growth.
