At a Glance
- Tasks: Be the go-to person for clients, ensuring top-notch service and smooth operations.
- Company: Join OCS UK & Ireland, a leading facilities management company with a strong team culture.
- Benefits: Enjoy flexible hours, digital learning, exclusive discounts, and access to earned wages before payday.
- Other info: Join an award-winning employer committed to professional growth and inclusivity.
- Why this job: Make a real impact by building relationships and driving client success in a dynamic environment.
- Qualifications: Strong communication, negotiation skills, and proficiency in MS Office 365, especially Excel.
The predicted salary is between 30000 - 40000 £ per year.
As an Account Manager within Retail, you will play a crucial role as the liaison between our organisation and our clients. You will ensure we are providing excellent customer service and delivering works to the contract specifications. This role requires a full UK driving licence and will involve travel between our client sites across the UK so the role is itinerant with a base location of our Head office in Ipswich, Suffolk. The hours are flexible, 8 hours per day Monday to Friday but predominantly 9am to 5.30pm.
Your key responsibilities will include, but are not limited to:
- Ensure that all works are delivered to the contract specifications/SLAs and provide technical and operational support to direct reports.
- Developing and maintaining strong relationships with clients, relevant stakeholders, staff, and external bodies to aid business development and retention.
- Create and implement account plans to meet client objectives.
- Serve as the primary point of contact for clients, ensuring clear communication and resolving any issues.
- Track account performance and provide updates to both clients and internal teams.
The ideal candidate should meet the following criteria:
- You will be a highly motivated, self-starter who can work autonomously and deliver against tight deadlines.
- You’ll enjoy working with data and delight in providing relevant and accurate reporting to support operational decision-making.
- You will also have excellent communication skills including presentation and written report writing.
- You will have excellent negotiation and problem-solving skills.
- Strong IT skills including MS Office 365 skills, particularly Excel.
We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
Account Manager employer: OCS Group
OCS UK & Ireland is an award-winning employer that prioritises the growth and wellbeing of its employees, offering extensive training and development opportunities through the OCS Academy. Located in Hammersmith, our team enjoys a supportive work culture that values trust, respect, unity, and empowerment, alongside benefits such as flexible pay options and access to exclusive retail discounts. Join us to be part of a diverse workforce dedicated to making a positive impact in facilities management.
