At a Glance
- Tasks: Be the go-to person for clients, ensuring top-notch service and smooth operations.
- Company: Join OCS UK & Ireland, a leading facilities management company with a strong team culture.
- Benefits: Enjoy flexible hours, digital learning, exclusive discounts, and access to earned wages before payday.
- Other info: Join an award-winning employer committed to professional growth and inclusivity.
- Why this job: Make a real impact by building relationships and driving client success in a dynamic environment.
- Qualifications: Strong communication, negotiation skills, and proficiency in MS Office 365, especially Excel.
The predicted salary is between 30000 - 40000 £ per year.
As an Account Manager within Retail, you will play a crucial role as the liaison between our organisation and our clients. You will ensure we are providing excellent customer service and delivering works to the contract specifications. This role requires a full UK driving licence and will involve travel between our client sites across the UK so the role is itinerant with a base location of our Head office in Ipswich, Suffolk. The hours are flexible, 8 hours per day Monday to Friday but predominantly 9am to 5.30pm.
Your key responsibilities will include, but are not limited to:
- Ensure that all works are delivered to the contract specifications/SLAs and provide technical and operational support to direct reports.
- Developing and maintaining strong relationships with clients, relevant stakeholders, staff, and external bodies to aid business development and retention.
- Create and implement account plans to meet client objectives.
- Serve as the primary point of contact for clients, ensuring clear communication and resolving any issues.
- Track account performance and provide updates to both clients and internal teams.
The ideal candidate should meet the following criteria:
- You will be a highly motivated, self-starter who can work autonomously and deliver against tight deadlines.
- You’ll enjoy working with data and delight in providing relevant and accurate reporting to support operational decision-making.
- You will also have excellent communication skills including presentation and written report writing.
- You will have excellent negotiation and problem-solving skills.
- Strong IT skills including MS Office 365 skills, particularly Excel.
We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
Account Manager employer: OCS Group
At OCS UK & Ireland, we pride ourselves on being an award-winning employer that values our people and fosters a culture of growth and inclusivity. As an Account Manager based in Ipswich, you'll benefit from flexible working hours, access to the OCS Academy for professional development, and exclusive retail perks through our Hapi app, all while contributing to our mission of enhancing the communities we serve. Join us to be part of a dynamic team that empowers you to thrive in your career while making a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at OCS Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like OCS Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to OCS Group:Your cover letter is your chance to shine! Tell us why you want to work at OCS Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at OCS Group!
How to prepare for a job interview at OCS Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
