Account Director

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

About The Role:

Shift Pattern: Monday to Friday

The role will lead by example, to give excellent service delivery through the OCS approach of building strong working relationships with the client based on consistent and quality service delivery. The foundations of the client relationship will be trust, integrity, open communication and delivering on commitments. Operational Delivery for Waste, Cleaning, Periodics, Pest Control, Washroom & Associated Services.

Your main responsibilities will include:

• Owning the P&L performance and monthly results, ensuring profitable operational delivery in line with the agreed budgets through driving efficiencies, cost control and innovation.
• Pushing the boundaries of service excellence through the development and improvement of our services.
• Overseeing all the strategic and account development plans for all contracts within your area.
• Attracting and retaining the best talent.
• Ensuring there is a robust succession and development plan process in place across the business unit.
• Producing monthly reports, both internally and externally as required.
• Working in collaboration with the sales and commercial team to drive new business development opportunities and deliver new profitable contracts and share best practice.
• Growing existing contracts into new service delivery opportunities for both the sector and the wider OCS business.
• Actively supporting the development of the business unit strategy.

You will demonstrate a commercial and strategic awareness and focus, have a structured approach, intelligence, enthusiasm and an open, collaborative style.

You should meet the following criteria:

• Hold appropriate Health and Safety qualification e.g. IOSH or NEBOSH Certification.
• Member of relevant professional bodies – desirable.
• IT literate – proficiency in all MS Office software is essential.
• Knowledge of other soft services and experience in delivery is preferred, especially in the areas of high-end Front of House service and specialist/periodic cleaning activities.
• Minimum of 5 years’ management experience of complex building and business support services in the FM industry.
• Evidence of “hands-on” operational experience and a track record of successful client relationships.
• Must be self-motivated and outcomes focused with effective inter-personal skills and the ability to communicate at all levels.
• Highly organised with the ability to prioritise workload and delegate effectively to direct reports.
• Ability to mentor and develop subordinates, counselling and coaching as necessary.
• Excellent P&L management.

How to Apply:

If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.