At a Glance
- Tasks: Ensure safety and security across multiple retail locations while delivering top-notch customer service.
- Company: Join a dynamic retail team focused on safety and customer satisfaction.
- Benefits: Flexible shifts, competitive pay, and opportunities for professional growth.
- Other info: Enjoy a varied work environment with opportunities to travel between sites.
- Why this job: Be the frontline hero in creating a safe shopping experience for everyone.
- Qualifications: Must have a valid SIA Licence and strong communication skills.
The predicted salary is between 24000 - 30000 £ per year.
As a Retail Area Support Officer, you'll play a key role in maintaining a safe and secure environment for customers, staff, and stock across multiple retail locations. You'll act as a visible deterrent to criminal activity, deliver excellent customer service, and respond effectively to incidents. This is a mobile role requiring flexibility to cover different sites, shifts, and operational needs.
Responsibilities
- Maintain a strong and visible security presence to deter theft, anti-social behaviour, and other risks.
- Conduct regular patrols across store premises, ensuring safety and vigilance at all times.
- Monitor CCTV and other security systems to identify and respond to suspicious activity.
- Carry out searches in line with company policy and legal guidelines.
- Respond promptly to alarms and incidents, escalating where necessary to management or emergency services.
- Complete accurate and timely incident and observation reports.
- Collaborate with store teams to address security concerns and support loss prevention.
- Provide a professional, approachable presence for customers, staff, and visitors.
- Assist with directions, queries, and general support as needed.
- Calmly and effectively de-escalate confrontational situations.
- Adhere to all site-specific procedures, company policies, and legal requirements.
- Support the wider security team and undertake additional duties as directed by the Site Supervisor or Security Manager.
Qualifications
- Right to work in the United Kingdom.
- Valid SIA Licence – Door Supervisor (DS) or Security Guarding.
- Strong observational skills and attention to detail.
- Proven ability to manage challenging situations professionally.
- Excellent communication skills – both verbal and written.
- A proactive, reliable, and professional approach to safety and service.
- Flexibility to work across multiple locations, including travel between sites.
- Willingness to work varied shifts, including evenings, weekends, and bank holidays.
Retail Area Support Officer in St Helens employer: OCS Group Limited
As a Retail Area Support Officer, you will join a dynamic team that prioritises safety and customer service across multiple retail locations. Our company fosters a supportive work culture that values employee growth, offering training and development opportunities to enhance your skills in security and customer relations. With flexible working arrangements and a commitment to maintaining a secure environment, we ensure that our employees feel valued and empowered in their roles.
