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- Tasks: Protect customers and staff while ensuring a safe shopping environment.
- Company: Join OCS UK & Ireland, a leading facilities management company.
- Benefits: Competitive pay, flexible shifts, and a supportive team culture.
- Why this job: Make a real difference in safety while gaining valuable experience.
- Qualifications: SIA License required; strong observational and communication skills needed.
- Other info: Dynamic role with opportunities for growth and development.
The predicted salary is between 24000 - 36000 £ per year.
As a Retail Security Officer, you will play a vital role in protecting customers, staff, and stock, ensuring a safe and secure shopping environment. You will act as a visible deterrent to criminal activity, provide excellent customer service, and respond effectively to incidents within the retail environment.
Key Responsibilities
- Act as a visible security presence within the store, deterring theft and anti-social behaviour.
- Conduct regular patrols of the store premises, ensuring safety and security at all times.
- Monitor CCTV and other security equipment to identify and respond to suspicious activities.
- Carry out searches of individuals if required in accordance with company policies.
- Respond to alarms and incidents promptly, escalating issues to management or law enforcement as necessary.
- Complete detailed and accurate incident and observation reports.
- Liaise with store management and staff to address security concerns or potential threats.
- Provide a professional and welcoming approach to customers, staff, and visitors.
- Assist customers with directions or queries where needed.
- De-escalate confrontational situations calmly and professionally.
- Ensure compliance with all site-specific procedures, company policies, and legal requirements.
- Support the wider security team and assist with additional duties as requested by the Site Supervisor or Security Manager.
Requirements
- Valid SIA License – Door Supervisor (DS) or Security Guarding required.
- Strong observational skills with the ability to identify suspicious behaviour.
- Proven ability to handle difficult situations calmly and professionally.
- Excellent verbal and written communication skills for reporting and interactions.
- A proactive and professional approach to ensuring safety and security.
- Flexibility to work varied shifts, including weekends and evenings.
About OCS UK & Ireland
OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values – Trust, Respect, Unity, and Empowerment.
Retail Security Officer employer: OCS Group Limited
Contact Detail:
OCS Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Security Officer
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on OCS UK & Ireland. Understanding their TRUE values will help you align your answers and show that you're a great fit for the team.
✨Tip Number 2
Practice your communication skills! As a Retail Security Officer, you'll need to interact with customers and staff regularly. Try role-playing common scenarios with a friend to boost your confidence and ensure you can handle any situation calmly.
✨Tip Number 3
Show off your observational skills! During the interview, share examples of how you've identified suspicious behaviour in the past. This will demonstrate your proactive approach to security and your ability to think on your feet.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows you're serious about joining our team and makes it easier for us to keep track of your progress.
We think you need these skills to ace Retail Security Officer
Some tips for your application 🫡
Show Your Security Savvy: When you're writing your application, make sure to highlight any relevant experience you have in security or customer service. We want to see how you've handled tough situations and kept things safe and secure in the past!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you'd be a great fit for the Retail Security Officer role.
Tailor Your Application: Make sure to customise your application for this specific role. Mention the key responsibilities from the job description and explain how your skills align with them. This shows us that you’ve done your homework and are genuinely interested in joining our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at OCS Group Limited
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Retail Security Officer. Familiarise yourself with the key tasks like monitoring CCTV, conducting patrols, and responding to incidents. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
As a Retail Security Officer, you'll need to interact with customers and staff regularly. Practice articulating your thoughts clearly and confidently. Think of examples where you've successfully de-escalated situations or provided excellent customer service, as these will be valuable during the interview.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific situations, such as dealing with theft or a confrontational customer. Prepare by thinking through your responses and using the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you convey your problem-solving skills effectively.
✨Dress the Part
First impressions matter! Dress professionally and appropriately for the interview. A smart appearance not only shows respect for the interviewers but also reflects the professional image expected of a Retail Security Officer. Remember, you want to convey that you take the role seriously.
