Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Ensure safety and security across multiple retail locations while providing excellent customer service.
- Company: Join a dynamic retail team focused on safety and customer satisfaction.
- Benefits: Flexible shifts, competitive pay, and opportunities for professional growth.
- Why this job: Be a key player in creating a safe shopping environment and making a difference.
- Qualifications: SIA Licence required; strong communication and observational skills essential.
- Other info: Mobile role with varied shifts, perfect for those seeking flexibility.
The predicted salary is between 28800 - 43200 £ per year.
As a Retail Area Support Officer, you'll play a key role in maintaining a safe and secure environment for customers, staff, and stock across multiple retail locations. You'll act as a visible deterrent to criminal activity, deliver excellent customer service, and respond effectively to incidents. This is a mobile role requiring flexibility to cover different sites, shifts, and operational needs.
Responsibilities
- Maintain a strong and visible security presence to deter theft, anti-social behaviour, and other risks.
- Conduct regular patrols across store premises, ensuring safety and vigilance at all times.
- Monitor CCTV and other security systems to identify and respond to suspicious activity.
- Carry out searches in line with company policy and legal guidelines.
- Respond promptly to alarms and incidents, escalating where necessary to management or emergency services.
- Complete accurate and timely incident and observation reports.
- Collaborate with store teams to address security concerns and support loss prevention.
- Provide a professional, approachable presence for customers, staff, and visitors.
- Assist with directions, queries, and general support as needed.
- Calmly and effectively de-escalate confrontational situations.
- Adhere to all site-specific procedures, company policies, and legal requirements.
- Support the wider security team and undertake additional duties as directed by the Site Supervisor or Security Manager.
Qualifications
- Right to work in the UK.
- Valid SIA Licence - Door Supervisor (DS) or Security Guarding.
- Strong observational skills and attention to detail.
- Proven ability to manage challenging situations professionally.
- Excellent communication skills - both verbal and written.
- A proactive, reliable, and professional approach to safety and service.
- Flexibility to work across multiple locations, including travel between sites.
- Willingness to work varied shifts, including evenings, weekends, and bank holidays.
Retail Area Support Officer in Mansfield employer: OCS Group Limited
Contact Detail:
OCS Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Area Support Officer in Mansfield
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail and security sectors. Let them know you're on the lookout for a Retail Area Support Officer role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Practice your interview skills! Get a mate to throw some common interview questions your way, especially those related to handling challenging situations or customer service. The more you rehearse, the more confident you'll feel when it counts.
✨Tip Number 3
Show off your flexibility! Since this role requires covering different sites and shifts, be ready to discuss your availability during interviews. Highlight your willingness to adapt and take on varied responsibilities.
✨Tip Number 4
Apply through our website! We make it super easy for you to find and apply for the Retail Area Support Officer position. Plus, it shows you're serious about joining our team. Don't miss out on the chance to land that job!
We think you need these skills to ace Retail Area Support Officer in Mansfield
Some tips for your application 🫡
Show Your Security Savvy: When writing your application, make sure to highlight any relevant experience you have in security or customer service. We want to see how you've handled challenging situations and maintained safety in previous roles.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your skills and experiences, as this will help us quickly understand why you're a great fit for the Retail Area Support Officer role.
Tailor Your Application: Don’t just send a generic application! Make sure to tailor your CV and cover letter to reflect the specific responsibilities and qualifications mentioned in the job description. This shows us that you’re genuinely interested in the position.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at OCS Group Limited
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Retail Area Support Officer. Familiarise yourself with the key tasks like maintaining security, conducting patrols, and responding to incidents. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role requires excellent communication, be prepared to discuss how you've effectively communicated in past roles. Think of examples where you’ve de-escalated situations or provided exceptional customer service. Practising these scenarios can help you articulate your experiences clearly during the interview.
✨Demonstrate Your Flexibility
This job involves working across multiple locations and varied shifts, so highlight your flexibility. Share specific instances where you adapted to changing circumstances or took on different responsibilities. This will reassure the interviewer that you’re ready to meet the demands of the role.
✨Prepare for Situational Questions
Expect questions about how you would handle specific situations, such as dealing with theft or managing confrontational customers. Prepare by thinking through your responses and using the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you provide clear and concise responses that showcase your problem-solving skills.
