Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage and optimise our CAFM system while providing top-notch application support.
- Company: Join OCS UK & Ireland, a leading facilities management company with a strong commitment to innovation.
- Benefits: Enjoy competitive pay, career growth, and a supportive work environment.
- Why this job: Make a real difference in facilities management while developing your IT skills.
- Qualifications: 3+ years in IT support, strong problem-solving skills, and a customer-focused mindset.
- Other info: Be part of a diverse team with over 50,000 colleagues dedicated to excellence.
The predicted salary is between 36000 - 60000 £ per year.
As a IT Application Support Specialist you will be responsible for managing and optimizing our Computer-Aided Facilities Management (CAFM) system, MRI's Concept Evolution.
Requirements:
- Previous experience in an IT support or application support role.
- 3+ years' experience working within an IT Service Desk role with a focus on application and data support.
- Good problem-solving skills and attention to detail.
- Confident using and supporting business applications.
- Experience logging and managing tickets through a helpdesk system.
- Clear communication skills, able to explain issues to non-technical users.
- Strong customer service approach and willingness to learn new applications.
Desirable:
- Basic knowledge of SQL for data checks and simple queries.
- Experience with system integrations or APIs.
- Familiarity with enterprise applications (e.g. ERP, HR, CRM, CAFM).
- Understanding of ITIL processes (Incident, Problem, Change).
- IT-related qualifications or vendor certifications.
OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.
IT Application Support Specialist employer: OCS Group Limited
Contact Detail:
OCS Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Application Support Specialist
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in application support. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! When you get the chance, demonstrate your problem-solving abilities during interviews. Use real-life examples from your experience with CAFM systems or helpdesk roles to impress the hiring team.
✨Tip Number 3
Be ready to learn! Companies love candidates who are eager to pick up new skills. Brush up on SQL basics and ITIL processes before your interview, so you can confidently discuss how you can contribute to their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining OCS UK & Ireland and being part of our mission to make people and places better.
We think you need these skills to ace IT Application Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT support and application management. We want to see how your skills align with the requirements, especially your problem-solving abilities and customer service approach.
Showcase Relevant Experience: When writing your cover letter, focus on your previous roles that relate to application support. Mention specific examples of how you've managed tickets or supported business applications, as this will resonate with us.
Be Clear and Concise: Use straightforward language when explaining your experiences. Remember, we value clear communication, so make it easy for us to understand your background and how you can contribute to our team.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at OCS Group Limited
✨Know Your CAFM Inside Out
Make sure you’re familiar with the Computer-Aided Facilities Management (CAFM) system, especially MRI's Concept Evolution. Brush up on its features and functionalities so you can confidently discuss how you’ve used it in previous roles or how you would approach optimising it.
✨Show Off Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled IT support issues in the past. Think about times when you resolved a tricky problem or improved a process. This will demonstrate your analytical skills and attention to detail, which are crucial for this role.
✨Communicate Like a Pro
Since you'll be explaining technical issues to non-technical users, practice simplifying complex concepts. Use clear, straightforward language in your responses during the interview. This will show that you can bridge the gap between tech and non-tech teams effectively.
✨Brush Up on ITIL Processes
Familiarise yourself with ITIL processes like Incident, Problem, and Change management. Be ready to discuss how these frameworks apply to your work experience. Showing that you understand these concepts will highlight your readiness for the role and your commitment to best practices.