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- Tasks: Provide exceptional customer service and ensure safety in courts.
- Company: Join OCS, a company that values your growth and development.
- Benefits: Competitive pay, overtime rates, and funded training opportunities.
- Other info: No weekend or night shifts, with excellent career progression.
- Why this job: Make a difference in the community while enjoying a stable work-life balance.
- Qualifications: Must have SIA licence and strong customer service skills.
The predicted salary is between 24000 - 28000 £ per year.
You will be working 40 hours per week, typically Monday - Friday, covering a handful of courts within a dedicated area in Walsall. Are you passionate about providing exceptional customer service while ensuring safety and security? Join OCS as a Cluster Security Officer in the Courts and Tribunal System and be part of a team that values your dedication and professional growth.
At OCS, we are committed to being an 'Employer of Choice' by investing in our colleagues' development through funded programs and opportunities to gain qualifications. This role covers a small cluster of courts within a defined area, and you will be required to travel among these locations based on demand, sickness and holiday cover. There is no weekend or night work, but overtime may be required on Saturday, Sunday and bank holidays. Overtime is paid at a rate of 1.5x for Saturdays, 2x for Sundays, and 1.5x for weekday overtime outside normal court operating times.
Responsibilities
- Provide exceptional customer service, welcoming and guiding court users.
- Monitor premises and visitors via CCTV and x-ray machines, and perform additional security checks such as hand-held metal detector scans and bag searches on arrival.
- Patrol and secure access to buildings and satellite buildings, maintaining contact with the control room using hand-held radios.
- Respond promptly to panic alarm buttons in judges' rooms, courts and offices.
- Respond to any security incidents, documenting and reporting details of those incidents.
Qualifications
- Right to work in the UK.
- Enhanced DBS and BS7858 security clearance.
- SIA licence.
- Strong people and customer service skills.
- Good diligence and high standard of work.
- Effective communication skills.
Cluster Relief Court & Tribunal Security Officer employer: OCS Group Limited
Contact Detail:
OCS Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cluster Relief Court & Tribunal Security Officer
✨Tip Number 1
Network like a pro! Reach out to current or former employees at OCS through LinkedIn or other platforms. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and security. We recommend role-playing with a friend to get comfortable with your responses and show off those strong people skills!
✨Tip Number 3
Dress the part! First impressions matter, especially in a security role. Make sure you look professional and approachable when you walk into that interview – it shows you take the opportunity seriously.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Cluster Relief Court & Tribunal Security Officer
Some tips for your application 🫡
Show Your Passion for Customer Service: Make sure to highlight your enthusiasm for providing exceptional customer service in your application. We want to see how you can make court users feel welcome and secure, so share any relevant experiences that showcase your skills.
Tailor Your CV and Cover Letter: Don’t just send a generic CV! We love it when applicants tailor their documents to the job description. Mention specific responsibilities from the role, like monitoring premises or responding to security incidents, to show you’re the perfect fit.
Highlight Relevant Qualifications: If you have an SIA licence or any other relevant qualifications, make sure they stand out in your application. We value candidates who meet our security clearance requirements, so don’t forget to mention your Enhanced DBS and BS7858 clearance!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets the attention it deserves, and we can’t wait to see what you bring to the team!
How to prepare for a job interview at OCS Group Limited
✨Know Your Role
Make sure you understand the responsibilities of a Cluster Relief Court & Tribunal Security Officer. Familiarise yourself with the specific duties like monitoring premises, providing customer service, and responding to security incidents. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role heavily focuses on exceptional customer service, prepare examples from your past experiences where you've gone above and beyond for customers. Think about situations where you had to handle difficult clients or ensure safety while maintaining a welcoming environment.
✨Demonstrate Your Diligence
Highlight your attention to detail and high standards of work. Be ready to discuss how you ensure safety and security in previous roles, and how you would apply those principles in a court setting. This could include your approach to monitoring via CCTV or conducting security checks.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to respond to security incidents. Practice how you would react in various situations, such as responding to a panic alarm or dealing with an unruly visitor. This will show that you can think on your feet and prioritise safety.