At a Glance
- Tasks: Manage calls, schedule maintenance, and liaise with clients and contractors.
- Company: Join a dynamic team in a fast-paced operations environment.
- Benefits: Competitive salary, flexible hours, and opportunities for growth.
- Other info: Great chance to develop your career in facilities management.
- Why this job: Be the backbone of operations and make a real difference every day.
- Qualifications: Strong organisational skills and experience in customer service or admin roles.
The predicted salary is between 30000 - 40000 £ per year.
The Administrator will be responsible for managing incoming calls, high levels of Planned maintenance and reactive maintenance work coming through from external clients. Reporting to the Operations Delivery Supervisor, to work as part of the Contract Management Team, carrying out the duties below.
Responsibilities
- Administer PPM's to Engineers.
- Administer work orders with engineers.
- Administer for all responsive repairs; liaising with tenants, client, contractors and external parties.
- Scheduling work across all stated contracts.
- Reacting to emergencies raised by the client and overseeing engineer's attendance.
- Plan efficiencies of location and response time improvements.
- Administer PPM's / WAF's to Subcontractors.
- Taking ownership of workload daily.
- Diagnose technical abilities and fault reported to determine 'P' code is correctly applied.
- Handling customer complaints or queries via telephone, email or letter.
- Manage completion of PPM's on Maximo.
- Manage completion of reactive tasks on Maximo.
- Manage 'Soft Service' Contractors; Window Cleaning, Security, Grounds and Gardens, Pest Control.
- Control and issue engineer's uniform.
- Client liaison.
- Occasional support to ACM, CM.
- Production of monthly performance report.
- Management of Contract performance schedule.
- Chasing subcontractors' reports/schedules.
- To achieve the teams agreed performance targets and ensure that SLA's are met.
Qualifications
- IT Knowledge - MS Office, CAFM Systems.
- Facilities Management experience.
- Experience of working in financial performance penalties.
- Strong organisation skills and a high attention to detail.
- General knowledge of Intranet services.
- Happy to work as part of a team or under own initiative.
- Good communication skills.
- PFI Experience.
- Technical Knowledge/Experience.
- Previous experience in a customer facing role (Customer Services, Admin, PA, Project Management).
- Excellent communication skills and ability to work well as part of a team.
- Ability to work in a fast-paced environment, multitask and make effective decisions quickly.
- Experience of working in financial performance penalties.
Operations Administrator in Ashfield employer: OCS Group Limited
As an Operations Administrator with us, you'll thrive in a dynamic work environment that values teamwork and individual initiative. We offer competitive benefits, a supportive culture focused on employee growth, and opportunities to enhance your skills in facilities management. Located in a vibrant area, our company is committed to delivering exceptional service while ensuring a fulfilling career path for all our employees.
