Head of Compliance | Operations & Outsourcing in London

Company Description

Fund services | Corporate | Capital markets | Private client | Regulatory & Compliance. We help clients succeed by unlocking new value through expertise, trust and scale. We deliver solutions that solve complex challenges faced by asset managers, financial institutions, corporates, high net-worth individuals and family offices. With a curious mindset, we ask the right questions to get to the right solution, faster. We collaborate to win together, sharing successes and shaping the future of our global business. Our culture of support and recognition provides the tools and opportunities for you to grow, while unlocking the most value for our clients and making your mark with Ocorian.

Expertise: We deliver specialist, tech-enabled solutions for our clients grounded on deep industry expertise.

Trust: We’re a trusted partner to over 8,000 clients globally. We are proud to have long-lasting partnerships with our clients.

Scale: With more than 1,500 colleagues, we operate across 20+ countries, our scale enables us to support our clients globally and locally, providing a seamless client experience across borders and service lines.

PURPOSE OF THE JOB

We are seeking a senior leader to drive the growth and evolution of Ocorian’s regulatory and compliance consultancy services across our key jurisdictions. This role is central to delivering our commercial strategy, expanding our client base, and strengthening our technology‑enabled compliance solutions. You will lead the development of our compliance consulting proposition, with a particular focus on growing retainer income among smaller asset management firms and enhancing outsourced operational compliance support for larger clients. Working through a matrixed team structure, including direct reports and a Mauritius‑based shared services team, you will ensure high‑quality service delivery and scalable operational capability. A core part of the role is shaping and refining our product and service catalogue to align with the business line strategy and the wider Ocorian Group growth agenda. You will champion innovation, operational excellence, and client‑centric service design to position Ocorian as a market‑leading provider of regulatory and compliance solutions.

MAIN RESPONSIBILITIES

• Lead and promote Ocorian’s compliance operations offering across key markets.
• Drive retainer revenue growth through strong pipeline development and client engagement.
• Own the Compliance Operations retainer revenue target, ensuring sufficient pipeline and conversions to maintain team utilisation across the operations team fee-earners.
• Shape and deliver the go‑to‑market strategy for Compliance Operations services.
• Oversee prescribed roles services (MLRO, Deputy MLRO, CCO) to ensure consistent quality across jurisdictions.
• Line management of the London compliance operations team, and Guernsey, Luxembourg and Mauritius regulatory consulting prescribed roles services teams.
• Build and maintain trusted relationships with clients, prospects and intermediaries.
• Provide supportive leadership to multi‑location teams, fostering collaboration and high performance.
• Ensure high‑quality client delivery, acting as the senior escalation point for complex issues.
• Champion the development and effective use of our compliance support technology platform.
• Collaborate with internal teams to enhance service delivery and identify cross‑sell opportunities.
• Stay informed on developments in RegTech, FinTech and AI to strengthen our proposition.

KNOWLEDGE, SKILLS AND EXPERIENCE

• Solid understanding of regulatory and risk frameworks for financial services, with practical consulting experience.
• Ability to build and lead effective teams across multiple jurisdictions in a collaborative, matrixed environment.
• Strong business development experience in the UK and at least one other key market (HK, Singapore, Channel Islands, US or UAE).
• Proven focus on delivering high‑quality client service and developing long‑term client relationships.
• A growth mindset, with curiosity, adaptability and enthusiasm for continuous learning.
• Naturally collaborative, working well across teams and sharing success openly.
• Strong client‑centric approach, committed to delivering meaningful value.
• Resilient and delivery‑focused, able to maintain momentum under pressure.
• Committed to inclusion and fostering a team culture where diverse perspectives are respected.

Additional Information

All staff are expected to embody our core values that underpin everything that we do and that reflect the skills and behaviours we all need to be successful. These are:

• We are CLIENT CENTRIC – Clients are at the centre of our world, and we’re committed to providing expertise and specialist solutions to meet their most complex challenges.
• We are AMBITIOUS – We aim high. We think and act globally, seizing every opportunity to delight our clients and support our colleagues - wherever in the world they may be.
• We are AGILE – We act on our initiative to get things done for our clients. Our independence gives us the flexibility and freedom to keep things simple, efficient and effective.
• We are COLLABORATIVE – With a curious mindset, we ask the right questions to get to the right solution, for our clients faster. We collaborate to win together and share our successes.
• We are ETHICAL – We behave with integrity at all times and assume positive intent, building trust through responsible actions and honest relationships.

Equal Opportunities for Everyone. Please let us know if there’s anything we can do to make the process easier for you. You can reach us at [email protected]. We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.