HR Operations Manager

We help clients succeed by unlocking new value through expertise, trust and scale. We deliver solutions that solve complex challenges faced by asset managers, financial institutions, corporates, high net-worth individuals and family offices. With a curious mindset, we ask the right questions to get to the right solution, faster. We collaborate to win together, sharing successes and shaping the future of our global business. Our culture of support and recognition provides the tools and opportunities for you to grow, while unlocking the most value for our clients and making your mark with Ocorian.

Expertise: We deliver specialist, tech-enabled solutions for our clients grounded on deep industry expertise.

Trust: We’re a trusted partner to over 8,000 clients globally. We are proud to have long-lasting partnerships with our clients.

Scale: With more than 1,500 colleagues, we operate across 20+ countries, our scale enables us to support our clients globally and locally, providing a seamless client experience across borders and service lines.

Purpose of the Job: Are you passionate about creating exceptional employee experiences through efficient, people-focused HR services? We're looking for an HR Operations Manager to help shape and evolve HR Operations across Ocorian's global business. Leading a high-performing team, you'll play a key role in delivering seamless HR support, driving process improvements and enhancing the experience of employees, managers and HR colleagues alike. Working across the business, you'll identify smarter ways of working, leverage data and technology to improve service delivery, and help ensure HR Operations remains scalable and fit for the future. This is a fantastic opportunity to influence how HR services are delivered globally, drive meaningful change and make a visible impact within a growing international organisation.

Main Responsibilities:

• Lead a HR Operations team, ensuring colleagues across the business receive a seamless, efficient and employee-focused service throughout the employee lifecycle.
• Drive continuous improvement across HR Operations, identifying opportunities to simplify processes, improve consistency and enhance the experience for employees, managers and HR teams.
• Act as a key escalation point for complex operational matters, using sound judgement and a solution-focused approach to resolve issues and maintain service excellence.
• Partner with stakeholders across HR and the wider business to deliver joined-up, effective people processes and contribute to positive employee outcomes.
• Play a leading role in the ongoing development of HR systems, data and reporting capabilities, ensuring services remain efficient, scalable and fit for the future.
• Use operational insights, service metrics and stakeholder feedback to identify trends, measure performance and drive meaningful improvements across HR Operations.
• Contribute to HR and business-wide projects, bringing operational expertise, structure and momentum to initiatives that enhance how HR services are delivered globally.

Qualifications:

• Degree-level education or equivalent professional experience.
• CIPD membership or working towards qualification is desirable.

Knowledge, Skills & Experience:

• At least 5 years' experience in HR Operations or HR Service Delivery, ideally within a complex, multi-jurisdictional environment.
• Previous experience leading, managing or developing HR Operations or shared service teams.
• Strong understanding of HR systems and employee lifecycle processes, with the ability to use technology and data to improve efficiency and service delivery.
• Advanced Excel skills, with the ability to analyse data, identify trends and support data-driven decision-making.
• A process improvement mindset, with experience identifying inefficiencies, simplifying workflows and embedding sustainable operational improvements.
• Excellent attention to detail and a commitment to maintaining high standards of accuracy, data integrity and operational excellence.
• A proactive and solutions-focused approach, with the ability to take ownership, overcome challenges and deliver results in a fast-paced environment.
• Strong organisational and stakeholder management skills, with the ability to build effective relationships and work collaboratively across teams and jurisdictions.

Additional Information: All staff are expected to embody our core values that underpin everything that we do and that reflect the skills and behaviours we all need to be successful. These are:

• CLIENT CENTRIC: Clients are at the centre of our world, and we’re committed to providing expertise and specialist solutions to meet their most complex challenges.
• AMBITIOUS: We aim high. We think and act globally, seizing every opportunity to delight our clients and support our colleagues - wherever in the world they may be.
• AGILE: We act on our initiative to get things done for our clients. Our independence gives us the flexibility and freedom to keep things simple, efficient and effective.
• COLLABORATIVE: With a curious mindset, we ask the right questions to get to the right solution, for our clients faster. We collaborate to win together and share our successes.
• ETHICAL: We behave with integrity at all times and assume positive intent, building trust through responsible actions and honest relationships.

Equal Opportunities for Everyone: Please let us know if there’s anything we can do to make the process easier for you. You can reach us at [emailprotected]. We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.