Monitoring Operations Manager in Hamilton

Ocorian helps asset managers, private wealth, corporates, and issuer clients handle operational and regulatory complexity at scale, giving them the freedom to focus on what they do best. Whether they're raising capital, expanding into new markets, acquiring a business, preparing for an exit or protecting wealth, we're behind every move our clients make, creating capacity and removing burden so they can focus on growth, opportunity and performance. With over 50 years' of expertise, 20 locations and 2,000 expert colleagues, clients know they can rely on us when their challenges are complex, time-critical and consequential.

What's In It For You

• Private Pension Plan
• Private Medical Insurance
• Annual Salary Review

Job Description

Purpose of role

The On-going Monitoring Operations Manager is responsible for leading the Bermuda on-going monitoring programme, including periodic reviews, trigger events, client screening, risk reassessments and transaction monitoring support. The role provides specialist leadership and ensures monitoring activities are risk-based, timely, well evidenced and aligned with AML, KYC and regulatory requirements.

Main Responsibilities

• Lead Bermuda's client monitoring and review programme, ensuring ongoing compliance through periodic reviews, client refreshes and risk assessments.
• Take ownership of high-risk and complex cases, including trigger events, risk profile changes and client lifecycle decisions.
• Drive sanctions, PEP and adverse media reviews, providing expert guidance and managing escalations where required.
• Oversee transaction monitoring investigations, gathering evidence, identifying risks and ensuring appropriate resolution and reporting.
• Provide leadership across the monitoring function, tracking performance, service levels, quality standards and team resourcing needs.
• Partner with senior stakeholders and regulators, supporting audits, inspections, control enhancements, reporting and continuous process improvements.

Qualifications Knowledge, Skills and Experience

• Proven experience in on-going monitoring, periodic reviews, KYC, AML or CDD within a regulated environment.
• Strong knowledge of sanctions, PEP, adverse media, trigger events, client risk assessment and risk-based review requirements.
• Experience providing technical oversight, quality review, workflow management and escalation support.

Additional Information

All staff are expected to embody our core values that underpin everything that we do and that reflect the skills and behaviours we all need to be successful. These are:

• CLIENT CENTRIC - Clients are at the centre of our world, and we're committed to providing expertise and specialist solutions to meet their most complex challenges.
• AMBITIOUS - We aim high. We think and act globally, seizing every opportunity to delight our clients and support our colleagues - wherever in the world they may be.
• AGILE - We act on our initiative to get things done for our clients. Our independence gives us the flexibility and freedom to keep things simple, efficient and effective.
• COLLABORATIVE - With a curious mindset, we ask the right questions to get to the right solution, for our clients faster. We collaborate to win together and share our successes.
• ETHICAL - We behave with integrity at all times and assume positive intent, building trust through responsible actions and honest relationships.

Equal Opportunities for Everyone

Please let us know if there's anything we can do to make the process easier for you. You can reach us at careers@ocorian.com. We're an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.