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- Tasks: Lead global operations, design efficient procedures, and drive automation through innovative tech solutions.
- Company: Join a trusted partner to over 8,000 clients globally, with a culture of support and recognition.
- Benefits: Competitive salary, career growth opportunities, and a collaborative work environment.
- Other info: Embrace a client-centric, ambitious, agile, collaborative, and ethical workplace culture.
- Why this job: Make a real impact by enhancing client delivery and operational excellence in a dynamic setting.
- Qualifications: Experience in leading operations teams and designing effective processes; strong communication skills.
The predicted salary is between 80000 - 100000 £ per year.
Full-time
Region: UK, CI and Ireland
Jurisdiction: London
Fund services | Corporate | Capital markets | Private client | Regulatory & Compliance
We help clients succeed by unlocking new value through expertise, trust and scale. We deliver solutions that solve complex challenges faced by asset managers, financial institutions, corporates, high net-worth individuals and family offices.
With a curious mindset, we ask the right questions to get to the right solution, faster. We collaborate to win together, sharing successes and shaping the future of our global business. Our culture of support and recognition provides the tools and opportunities for you to grow, while unlocking the most value for our clients and making your mark with Ocorian.
Expertise: We deliver specialist, tech-enabled solutions for our clients grounded on deep industry expertise.
Trust: We’re a trusted partner to over 8,000 clients globally. We are proud to have long‑lasting partnerships with our clients.
Scale: With more than 1,500 colleagues, we operate across 20+ countries, our scale enables us to support our clients globally and locally, providing a seamless client experience across borders and service lines.
Purpose of the job
The Head of Client Delivery role will focus on designing best practice, controlled and efficient procedures, deploy them into ongoing operational delivery and focus on continuous operational excellence by driving efficiency, automation through technology and observance of control environment.
Main responsibilities
- Provide guidance, maintenance and communication of policies and procedures across jurisdictions, ensuring that they are well documented, remain current, consistent and aligned with global frameworks.
- Design and implement best practice, controlled, and efficient procedures for operational delivery, focusing on continuous improvement and operational excellence.
- Establish and oversee business controls process across operations, to ensure compliance with policies and procedures.
- Drive efficiency and automation through the deployment of innovative technology solutions in operations.
- Collaborate with Group re. development and rollout of efficiency projects, including benefits realisation.
- Ensure consistent implementation and maintenance of third‑party outsourcing arrangements (including intragroup) to ensure compliance to regulatory and group standards and within pre‑approved budgets only.
- Enhance and maintain outstanding engagement and relations with global business stakeholders in pursuit of business growth and client focused service delivery based on best practice sharing and synergy creation.
Knowledge, skills and experience
- Demonstrated experience leading and managing global operations teams.
- Proven ability to design, build and implement operational processes and procedures from the ground up.
- Strong capability in selecting and deploying technology solutions to enhance efficiency and support automation.
- Comprehensive understanding of operational controls and risk management frameworks, with practical experience applying them.
- Effective leadership and collaboration skills, with the ability to work confidently alongside senior stakeholders and executive teams.
- Experience operating at senior management level, with strong influencing and communication skills.
- Skilled in driving operational discipline within a service‑delivery environment, including managing and prioritising complex workloads.
All staff are expected to embody our core values that underpin everything that we do and that reflect the skills and behaviours we all need to be successful. These are:
- CLIENT CENTRIC: Clients are at the centre of our world, and we’re committed to providing expertise and specialist solutions to meet their most complex challenges.
- AMBITIOUS: We aim high. We think and act globally, seizing every opportunity to delight our clients and support our colleagues - wherever in the world they may be.
- AGILE: We act on our initiative to get things done for our clients. Our independence gives us the flexibility and freedom to keep things simple, efficient and effective.
- COLLABORATIVE: With a curious mindset, we ask the right questions to get to the right solution, for our clients faster. We collaborate to win together and share our successes.
- ETHICAL: We behave with integrity at all times and assume positive intent, building trust through responsible actions and honest relationships.
Equal Opportunities for Everyone
Please let us know if there’s anything we can do to make the process easier for you. You can reach us at. We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.
Head of Client Delivery | Private Client in London employer: Ocorian group
Contact Detail:
Ocorian group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Client Delivery | Private Client in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for the Head of Client Delivery role. A personal recommendation can go a long way in getting your foot in the door.
✨Tip Number 2
Prepare for interviews by researching the company inside out. Understand their values, recent projects, and how they approach client delivery. This will help you tailor your responses and show that you're genuinely interested in their mission.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with their needs, especially around operational excellence and technology solutions. Confidence is key, so rehearse until it feels natural.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Ocorian.
We think you need these skills to ace Head of Client Delivery | Private Client in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in client delivery and operational excellence. We want to see how your skills align with our mission of providing top-notch solutions for our clients.
Showcase Your Leadership Skills: Since this role is all about leading teams and driving efficiency, don’t forget to include examples of your leadership experience. We love to see how you've influenced others and implemented successful processes in your previous roles.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences stand out without unnecessary fluff.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Ocorian group
✨Know Your Stuff
Make sure you have a solid understanding of the company’s operations and the specific challenges they face in client delivery. Familiarise yourself with their policies, procedures, and any recent news or changes in the industry. This will show that you're genuinely interested and prepared.
✨Showcase Your Leadership Skills
As a Head of Client Delivery, you'll need to demonstrate your ability to lead and manage teams effectively. Prepare examples from your past experiences where you've successfully implemented operational processes or driven efficiency through technology. Highlight your collaboration skills and how you've worked with senior stakeholders.
✨Emphasise Continuous Improvement
Talk about your approach to continuous improvement and operational excellence. Be ready to discuss specific strategies you've used to enhance efficiency and compliance in previous roles. This aligns perfectly with the company's focus on best practices and innovation.
✨Ask Insightful Questions
Prepare thoughtful questions that reflect your curiosity and understanding of the role. Inquire about the company’s future projects, their approach to client relationships, or how they measure success in client delivery. This not only shows your interest but also helps you gauge if the company is the right fit for you.