At a Glance
- Tasks: Join us as a Client Operations Analyst and ensure smooth onboarding and compliance processes.
- Company: Dynamic company focused on compliance and operational excellence.
- Benefits: Gain valuable experience in a supportive environment with growth opportunities.
- Other info: Be part of a diverse team that values equal opportunities for all.
- Why this job: Make a real impact by ensuring client compliance and risk management.
- Qualifications: Ideal for those with a background in compliance or risk, attention to detail is key.
The predicted salary is between 30000 - 40000 £ per year.
Purpose of the Job
Reporting to the Business Compliance and Operations Officer, the Client Operations Analyst is responsible for the accurate and timely processing of operational queues while ensuring adherence to documented policies, procedures, and compliance requirements. This is a junior, hands-on role suited to an individual with a compliance, risk, or regulated-environment background who demonstrates strong attention to detail and a commitment to quality outcomes.
Main Responsibilities
- Execute CDD and KYC processes for new client onboardings, periodic reviews, and trigger events.
- Work allocated queues across three Americas offices, ensuring tasks are completed within agreed SLAs and quality standards.
- Perform customer due diligence, including identification and verification of clients and related parties.
- Complete periodic and event-driven reviews in line with regulatory and internal policy requirements – ensure all activities are completed in accordance with AML/KYC policies, procedures, and regulatory expectations.
- Maintain accurate and complete client records and documentation.
- Identify and flag potential risks, inconsistencies, or control gaps.
- Manage workload effectively across multiple jurisdictions and service lines.
- Prioritise tasks based on risk, deadlines, and business needs.
- Maintain clear and timely updates within workflow systems.
- Contribute to meeting team productivity and quality targets.
- Liaise with front office, Compliance, and Operations teams across the Group.
- Respond to queries and provide updates on case status.
- Support alignment between regional execution and Group standards.
- Apply a high level of attention to detail to ensure records are complete, compliant, and audit-ready.
- Support quality assurance, reviews, and remediation activities as required.
- Develop a working understanding of core Operations workflows and associated risk controls.
- Assist management with general operational and administrative tasks as required.
Qualifications Knowledge, Skills and Experience
- Background or experience in risk, compliance, administration, or regulated environments.
- Strong attention to detail and ability to follow structured procedures.
- Good organisational and time management skills.
- Strong written and verbal communication skills.
- Proficiency in Microsoft Office applications; workflow systems experience is an asset.
Equal Opportunities for Everyone
We’re an equal-opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. Please let us know if there’s anything we can do to make the process easier for you. You can reach us at careers@ocorian.com.
Client Operations Analyst in Hamilton employer: Ocorian group
Ocorian is an exceptional employer that prioritises employee growth and development, offering a supportive work culture where attention to detail and quality outcomes are highly valued. Located across three Americas offices, we provide our Client Operations Analysts with the opportunity to engage in meaningful work within a regulated environment, while enjoying a commitment to diversity and equal opportunities for all staff members.
StudySmarter Expert Advice🤫
We think this is how you could land Client Operations Analyst in Hamilton
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their compliance processes and be ready to discuss how your background fits into their operations. We want you to shine!
✨Tip Number 3
Practice your responses to common interview questions, especially those related to risk and compliance. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your skills effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Client Operations Analyst in Hamilton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Client Operations Analyst role. Highlight any background in compliance or risk, and don’t forget to showcase your attention to detail!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your previous experiences make you a great fit. Keep it concise but impactful!
Showcase Your Skills:In your application, emphasise your organisational and time management skills. Mention any experience with Microsoft Office or workflow systems, as these are key for the role. We love seeing candidates who can manage their workload effectively!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Ocorian group
✨Know Your Compliance Basics
Make sure you brush up on your knowledge of compliance, risk, and KYC processes. Familiarise yourself with the key regulations and policies that govern these areas, as this will show your understanding of the role and its importance.
✨Demonstrate Attention to Detail
During the interview, be prepared to discuss examples from your past experiences where your attention to detail made a difference. Highlight specific instances where you identified risks or inconsistencies, as this aligns perfectly with what they’re looking for.
✨Showcase Your Organisational Skills
Talk about how you manage your workload effectively, especially when juggling multiple tasks. Use real-life examples to illustrate your time management skills and how you prioritise tasks based on deadlines and business needs.
✨Communicate Clearly and Confidently
Since strong communication skills are essential for this role, practice articulating your thoughts clearly. Be ready to explain complex concepts in simple terms, and don’t hesitate to ask questions during the interview to demonstrate your engagement and interest.
