At a Glance
- Tasks: Lead a passionate team to deliver exceptional customer experiences at Starbucks.
- Company: Join OCO, a dynamic franchise partner of Starbucks with ambitious growth plans.
- Benefits: Enjoy 28 days holiday, food discounts, and world-class training for career growth.
- Other info: Exciting opportunities for personal and professional development in a family-like environment.
- Why this job: Be part of a supportive team that values kindness and community impact.
- Qualifications: Strong leadership skills and a passion for motivating others.
The predicted salary is between 30000 - 40000 £ per year.
At OCO, we are a passionate team of hospitality specialists committed to delivering the very best and we go the extra mile to exceed the expectations of our customers. We are a key franchise partner for Starbucks and have ambitious plans to grow our business. We strive to create a warm and welcoming environment where our customers can feel at home and we pay attention to every little detail, ensuring that the basics are always done brilliantly.
With 20 sites across Scotland, and employing over 400 partners, OCO is one of the most exciting and ambitious franchise groups in the country. We are a proud Living Wage employer and offer a range of benefits for our people including 28 days holiday, food & drink discounts, and a world class training program that will set you up for an exciting, dynamic, and rewarding career full of opportunity to grow.
Our Mission
Creating a sense of belonging for our partners and customers is fundamental to our business. Our business is about applying our collective skills and talents to make a difference to the local communities in which we operate, whilst being profitable at the same time.
Who we are looking for
- Strong leadership – one team wins together. Leads by example and holds each partner accountable for their performance, whilst giving responsibility and support to deliver results. Motivates and inspires others. Has a great attitude to any problem and works well as part of a team of partners to deliver a great experience for our customers.
- Exceeding business goals. Consistently delivers results which exceed targets and expectations. Sets goals/targets with team and manages the operations of the store to ensure shifts run effectively and deliver on the customer experience. Creates a pipeline of succession by motivating and inspiring partners to develop their skills to achieve their career goals. Acts as a coach/mentor to partners assessing performance, providing feedback, and developing training programmes to improve partner performance and ensure operational standards are met.
Our people Although we are entrusted with some of the world’s biggest brands, our values remain those of a small, family run business. We remain close to our partners and genuinely care about their wellbeing, encouraging a culture of trust and openness. We believe in treating each other with kindness, dignity, and respect, and are immensely proud of the team, whether in-store or head office, and the work we do together.
STARBUCKS STORE SUPERVISOR in Linwood employer: OCO Westend Ltd
At OCO, we pride ourselves on being a leading franchise partner for Starbucks, fostering a vibrant and inclusive work culture that prioritises the wellbeing of our partners. With competitive benefits such as 28 days holiday, food and drink discounts, and a world-class training programme, we are dedicated to nurturing talent and providing ample opportunities for career growth. Join us in creating a welcoming environment where both our customers and partners feel valued and inspired to excel.
StudySmarter Expert Advice🤫
We think this is how you could land STARBUCKS STORE SUPERVISOR in Linwood
✨Tip Number 1
Get to know the company culture! Before your interview, spend some time researching OCO and Starbucks. Understand their values and mission, and think about how your own experiences align with them. This will help you connect on a personal level during your chat.
✨Tip Number 2
Practice your leadership stories! Since they’re looking for strong leaders, prepare examples of when you've motivated a team or solved a problem. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them impactful.
✨Tip Number 3
Show your passion for customer service! Be ready to share how you’ve gone the extra mile for customers in the past. OCO values creating a warm environment, so let your enthusiasm shine through in your responses.
✨Tip Number 4
Don’t forget to ask questions! Prepare thoughtful questions about the role and the team. This shows you're genuinely interested and helps you determine if OCO is the right fit for you. And remember, apply through our website for the best chance!
We think you need these skills to ace STARBUCKS STORE SUPERVISOR in Linwood
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for hospitality shine through! We want to see how much you care about creating a warm and welcoming environment for our customers.
Highlight Leadership Skills:Make sure to showcase any leadership experience you have. We’re looking for someone who can motivate and inspire others, so share examples of how you've led a team or supported your colleagues in the past.
Be Results-Oriented:We love candidates who can demonstrate their ability to exceed targets. Include specific achievements or goals you've met in previous roles to show us how you can deliver results that go above and beyond.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you started on this exciting journey with OCO and Starbucks.
How to prepare for a job interview at OCO Westend Ltd
✨Show Your Leadership Skills
As a potential Starbucks Store Supervisor, it's crucial to demonstrate your leadership abilities. Prepare examples of how you've motivated and inspired teams in the past. Think about specific situations where you led by example and held team members accountable while supporting them.
✨Know the Company Culture
Familiarise yourself with OCO's mission and values. They prioritise creating a warm and welcoming environment, so be ready to discuss how you can contribute to that culture. Share your thoughts on teamwork and how you can help foster a sense of belonging among partners and customers.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to exceed business goals. Think of scenarios where you successfully managed operations or improved customer experiences. Be ready to explain your thought process and the outcomes of your actions.
✨Highlight Your Commitment to Development
OCO values personal growth and development, so be prepared to discuss how you can help others achieve their career goals. Share any experience you have in coaching or mentoring, and express your enthusiasm for contributing to training programmes that enhance partner performance.
