At a Glance
- Tasks: Deliver exceptional customer service and create a welcoming atmosphere for our guests.
- Company: Join OCO, a passionate Starbucks franchise with a family-like culture.
- Benefits: Enjoy 28 days holiday, food discounts, and world-class training opportunities.
- Other info: Flexible hours and a supportive environment for personal growth.
- Why this job: Be part of a dynamic team making a real difference in local communities.
- Qualifications: A positive attitude and willingness to learn; coffee experience is a bonus!
The predicted salary is between 22000 - 25000 £ per year.
At OCO, we are a passionate team of hospitality specialists committed to delivering the very best and we go the extra mile to exceed the expectations of our customers. We are a key franchise partner for Starbucks and have ambitious plans to grow our business. We strive to create a warm and welcoming environment where our customers can feel at home and we pay attention to every little detail, ensuring that the basics are always done brilliantly.
With 20 sites across Scotland, and employing over 400 partners, OCO is one of the most exciting and ambitious franchise groups in the country. We are a proud Living Wage employer for all ages and offer a range of benefits for our people including 28 days holiday, food & drink discounts, and a world class training program that will set you up for an exciting, dynamic, and rewarding job full of opportunity to grow.
Our Mission
Creating a sense of belonging for our partners and customers is fundamental to our business. Our business is about applying our collective skills and talents to make a difference to the local communities in which we operate, whilst being profitable at the same time.
Who we are looking for
- One team wins together.
- Displays a customer comes first attitude, passionate about delivering the very best in customer service.
- Maintain regular and consistent attendance and punctuality.
- Ability to work effectively in a fast-paced environment.
- Able to work flexible hours that may include early mornings, evenings and weekends.
- Loves working as part of a team to achieve goals and has positive, can-do attitude.
- Experience in coffee isn’t essential – we’re looking for partners who love to learn and have a great attitude – we’ll provide the training to help you exceed.
Our people
Although we are entrusted with some of the world’s biggest brands, our values remain those of a small, family run business. We remain close to our partners and genuinely care about their wellbeing, encouraging a culture of trust and openness. We believe in treating each other with kindness, dignity, and respect, and are immensely proud of the team, whether in-store or head office, and the work we do together.
STARBUCKS BARISTA in Inverness employer: OCO Westend Ltd
At OCO, we pride ourselves on being a leading franchise partner for Starbucks, offering a vibrant and supportive work environment across our 20 sites in Scotland. As a proud Living Wage employer, we provide our partners with competitive benefits, including 28 days of holiday, food and drink discounts, and exceptional training opportunities that foster personal and professional growth. Our commitment to creating a sense of belonging and community ensures that every team member feels valued and empowered to deliver outstanding customer service.
StudySmarter Expert Advice🤫
We think this is how you could land STARBUCKS BARISTA in Inverness
✨Tip Number 1
Get to know the company culture! Before your interview, check out OCO's values and mission. Show us that you understand what it means to create a warm and welcoming environment for customers.
✨Tip Number 2
Practice your customer service skills! Think of examples where you've gone the extra mile for someone. We want to see your passion for delivering the best service, so be ready to share those stories.
✨Tip Number 3
Be flexible and positive! Highlight your ability to work in a fast-paced environment and your willingness to adapt to different shifts. A can-do attitude goes a long way with us!
✨Tip Number 4
Apply through our website! It’s the best way to get noticed. Make sure your application reflects your enthusiasm for learning and growing with us at OCO. We can't wait to meet you!
We think you need these skills to ace STARBUCKS BARISTA in Inverness
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for customer service shine through. We want to see that you genuinely care about creating a warm and welcoming environment for our customers.
Be Yourself:Don’t be afraid to let your personality come through in your application. We’re looking for team players with a positive attitude, so show us who you are and why you’d be a great fit for our team!
Highlight Your Flexibility:Make sure to mention your availability and willingness to work flexible hours. We appreciate partners who can adapt to the fast-paced environment of our coffee shops, so let us know how you can contribute!
Apply Through Our Website:For the best chance of joining our amazing team, make sure to apply directly through our website. It’s super easy, and we can’t wait to see your application come through!
How to prepare for a job interview at OCO Westend Ltd
✨Know Your Coffee Basics
Even if you don't have prior experience, it's a good idea to brush up on coffee knowledge. Familiarise yourself with different types of coffee drinks and brewing methods. This shows your enthusiasm for the role and willingness to learn.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you went above and beyond for customers. OCO values a customer-first attitude, so highlight any relevant situations that demonstrate your commitment to excellent service.
✨Emphasise Teamwork
Since this role is all about working as part of a team, think of instances where you collaborated effectively with others. Be ready to discuss how you contribute to a positive team environment and achieve common goals.
✨Be Ready for a Fast-Paced Environment
OCO operates in a dynamic setting, so be prepared to discuss how you handle pressure and multitask. Share specific examples of how you've thrived in busy situations, showcasing your ability to stay calm and efficient.
