At a Glance
- Tasks: Lead a passionate team to deliver exceptional customer experiences at Starbucks.
- Company: Join OCO, a dynamic franchise partner of Starbucks with ambitious growth plans.
- Benefits: Enjoy 28 days holiday, food discounts, and world-class training for career growth.
- Other info: Exciting opportunities for personal and professional development in a family-like environment.
- Why this job: Be part of a supportive team that values kindness and community impact.
- Qualifications: Strong leadership skills and a passion for motivating others.
The predicted salary is between 30000 - 40000 € per year.
At OCO, we are a passionate team of hospitality specialists committed to delivering the very best and we go the extra mile to exceed the expectations of our customers. We are a key franchise partner for Starbucks and have ambitious plans to grow our business. We strive to create a warm and welcoming environment where our customers can feel at home and we pay attention to every little detail, ensuring that the basics are always done brilliantly.
With 20 sites across Scotland, and employing over 400 partners, OCO is one of the most exciting and ambitious franchise groups in the country. We are a proud Living Wage employer and offer a range of benefits for our people including 28 days holiday, food & drink discounts, and a world class training program that will set you up for an exciting, dynamic, and rewarding career full of opportunity to grow.
Our Mission
Creating a sense of belonging for our partners and customers is fundamental to our business. Our business is about applying our collective skills and talents to make a difference to the local communities in which we operate, whilst being profitable at the same time.
Who we are looking for
- Strong leadership – one team wins together. Leads by example and holds each partner accountable for their performance, whilst giving responsibility and support to deliver results. Motivates and inspires others. Has a great attitude to any problem and works well as part of a team of partners to deliver a great experience for our customers.
- Exceeding business goals. Consistently delivers results which exceed targets and expectations. Sets goals/targets with team and manages the operations of the store to ensure shifts run effectively and deliver on the customer experience. Creates a pipeline of succession by motivating and inspiring partners to develop their skills to achieve their career goals. Acts as a coach/mentor to partners assessing performance, providing feedback, and developing training programmes to improve partner performance and ensure operational standards are met.
Our people Although we are entrusted with some of the world’s biggest brands, our values remain those of a small, family run business. We remain close to our partners and genuinely care about their wellbeing, encouraging a culture of trust and openness. We believe in treating each other with kindness, dignity, and respect, and are immensely proud of the team, whether in-store or head office, and the work we do together.
STARBUCKS STORE SUPERVISOR in Ayr employer: OCO Westend Ltd
At OCO, we pride ourselves on being a leading franchise partner for Starbucks, fostering a vibrant and inclusive work culture that prioritises the wellbeing of our partners. With competitive benefits such as 28 days holiday, food and drink discounts, and a world-class training programme, we empower our team to grow and thrive in their careers while making a positive impact in our local communities across Scotland. Join us in creating a warm and welcoming environment where every partner is valued and inspired to exceed expectations.
StudySmarter Expert Advice🤫
We think this is how you could land STARBUCKS STORE SUPERVISOR in Ayr
✨Tip Number 1
Get to know the company culture! Before your interview, spend some time researching OCO and Starbucks. Understand their values and mission, and think about how you can align your experiences with their goals. This will help you stand out as a candidate who truly gets what they’re all about.
✨Tip Number 2
Practice your leadership stories! Since they’re looking for strong leaders, prepare examples of when you’ve motivated a team or solved a problem. Use the STAR method (Situation, Task, Action, Result) to structure your answers and show how you can inspire others to deliver great customer experiences.
✨Tip Number 3
Show your passion for hospitality! During your interview, let your enthusiasm shine through. Talk about why you love working in hospitality and how you go the extra mile for customers. This will resonate with OCO’s commitment to creating a warm and welcoming environment.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple gesture that shows you’re genuinely interested in the role and helps keep you top of mind as they make their decision.
We think you need these skills to ace STARBUCKS STORE SUPERVISOR in Ayr
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your passion for hospitality shine through! We want to see how much you care about creating a warm and welcoming environment for our customers.
Be Specific About Your Experience:Don’t just list your previous jobs; tell us about specific experiences where you led a team or exceeded targets. We love hearing about real examples that showcase your leadership skills and ability to motivate others.
Align with Our Values:Make sure to highlight how your personal values align with ours. We’re all about kindness, respect, and teamwork, so share how you embody these in your work and interactions with others.
Apply Through Our Website:We encourage you to apply directly through our website! It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team.
How to prepare for a job interview at OCO Westend Ltd
✨Show Your Leadership Skills
As a potential Starbucks Store Supervisor, it's crucial to demonstrate your leadership abilities. Prepare examples of how you've motivated and inspired teams in the past. Think about specific situations where you led by example and held team members accountable while supporting them.
✨Know the Business Inside Out
Familiarise yourself with OCO's mission and values, as well as Starbucks' brand ethos. Be ready to discuss how you can contribute to creating a warm and welcoming environment for customers. Showing that you understand the business will impress your interviewers.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to exceed business goals. Prepare for scenarios where you might need to handle difficult situations or motivate a team under pressure. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Emphasise Teamwork and Community Focus
OCO values a culture of trust and openness, so highlight your experience working collaboratively within a team. Share examples of how you've contributed to local communities or fostered a sense of belonging among team members and customers alike.
