Who we are
At OCO, we are a passionate team of hospitality specialists committed to delivering the
very best, and we go the extra mile to exceed the expectations of our customers. We are
a key franchise partner for Starbucks and have ambitious plans to grow our business.
We strive to create a warm and welcoming environment where our customers can feel
at home, and we pay attention to every little detail, ensuring that the basics are always
done brilliantly.
With 20 sites across Scotland, and employing over 400 partners, OCO is one of the
most exciting and ambitious franchise groups in the country. We are a proud Living
Wage employer and offer a range of benefits for our people, including 28 days holiday,
food & drink discounts, and a world-class training program that will set you up for an
exciting, dynamic, and rewarding career full of opportunity to grow.
Our Mission
Creating a sense of belonging for our partners and customers is fundamental to our
business.
Our business is about applying our collective skills and talents to make a difference to
the local communities in which we operate, whilst being profitable at the same time.
Who we are looking for
• Strong leadership – one team wins together
• Leads by example and holds each partner accountable for their performance,
whilst giving responsibility and support to deliver results.
• Motivates and inspires others. Has a great attitude to any problem and works
well as part of a team of partners to deliver a great experience for our customers.
Exceeding business goals
• Consistently delivers results which exceed targets and expectations.
• Sets goals/targets with the team and manages the operations of the store to
ensure shifts run effectively and deliver on the customer experience.
Continuous partner development
• Creates a pipeline of succession by motivating and inspiring partners to develop
their skills to achieve their career goals.
• Acts as a coach/mentor to partners assessing performance, providing feedback,
and developing training programmes to improve partner performance and
ensure operational standards are met.
Our people
Although we are entrusted with some of the world’s biggest brands, our values remain
those of a small, family-run business. We remain close to our partners and genuinely
care about their wellbeing, encouraging a culture of trust and openness.
We believe in treating each other with kindness, dignity, and respect, and are
immensely proud of the team, whether in-store or head office, and the work we do
together
Shift Supervisor in Glasgow employer: OCO - Starbucks Stores
At OCO, we pride ourselves on being a leading employer in the hospitality sector, offering a vibrant work culture that prioritises the wellbeing of our partners. With competitive benefits such as 28 days holiday, food and drink discounts, and a world-class training programme, we empower our team to grow and thrive in their careers. Our commitment to creating a sense of belonging and fostering strong leadership makes OCO an exceptional place to work, especially across our 24 sites in Scotland where we strive to make a positive impact in our local communities.
